Donald Roy
Houston,TX
Summary
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
palazzo's cafe
Houston, TX
08.2023 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured compliance with all food safety regulations and sanitation standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Distributed food to service staff for prompt delivery to customers.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Food and Beverage Manager
Pine Forest Golf Club
HOUSTON, TX
02.2021 - 07.2023
- Trained new employees to perform duties.
- Managed payroll records for employees working within the food and beverage department.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Resolved problems or concerns to satisfaction of involved parties.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
Education
Some College (No Degree) - Business Management
NHCC
Houston, TXSkills
- Employee training
- Inventory control
- Cost management
- Menu planning
- Regulatory compliance
- Customer service
Timeline
Restaurant Manager
palazzo's cafe
08.2023 - Current
Food and Beverage Manager
Pine Forest Golf Club
02.2021 - 07.2023
Some College (No Degree) - Business Management
NHCC
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