Donald Scanlon

• Wrote and developed children’s book 'Happier with Dapper.'
• Independently managed research, editing, and publishing processes
• Demonstrated strong self-management learning

• Provided front-line support assisting clients with mortgage servicing platforms, including escrow,
PMI, HELOCs, ARMs, and payments
• Troubleshot website access, navigation, and technical issues to ensure successful platform use
• Guided customers step-by-step through platform functionality, improving usability and
satisfaction
• Assisted team members with computer, equipment, and system issues
• Worked with project management team to identify bugs and contributed to interface enhancement efforts
• Led team huddles and mentored team

• Executed Vroom campaign, driving vehicle sales and boosting customer engagement.
• Utilized sales expertise to streamline client vehicle purchases and finance options.
• Influenced clients to opt for additional coverage during financing discussions.
• Set up test drives and effectively convinced clients to finalize rental purchases.
• Transitioned to Avis campaign in June 2020, enhancing rental sales strategies.
• Achieved recognition as top producer and first senior finance specialist on team.
• Collaborated with team members, mentoring to enhance professional growth.
• Participated in shadow sessions with new training groups, providing exemplary leadership.

• Achieved top producer status in company, demonstrating exceptional sales skills
• Persuaded clients to engage with mortgage banker using sales skills
• Used acquired sales skills to persuade customers to speak with a Chase banker
• Collaborated with 11 team members on 90-day pilot campaign with Chase
• Conducted meetings with Chase to identify and resolve issues
• Led team huddles to motivate and give praise to team members
• Contributed to a mentorship program that helped grow new team members.
• Worked on the Lola Quicken loans campaign for 8 months
• Role was customer service and acquired the art of a soft sell
• Rock Honors Nominee (Bill Emerson Living Our Culture Client Experience)