Donald Seaman
Call Center Industry
Las Vegas,NV
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Organized Customer Care Professional with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Personal Care Assistant
Angels Care Home Health
Las Vegas, NV
01.2010 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted with daily living activities, running errands and household chores.
- Scheduled and accompanied clients to medical appointments
- Planned, prepared and served meals and snacks according to prescribed diets
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
Customer Service Specialist
Sitel
Las Vegas, NV
06.2020 - 01.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved over 15-20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Customer Service Associate
Intouch
Las Vegas, NV
06.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved concerns with products or services to help with retention and drive sales.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Returns Associate
Amazon
Las Vegas, NV
04.2015 - 05.2018
- Operated electric pallet jack, forklift and man-lift
- Unloaded, inspected and stored damaged and returned products
- Documented returned product details in inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Contributed to overall reduction product loss by 20% over 4 years by maintaining secure environment and workflows
Operations Manager
Blue Ribbon Relocation, A Bekins Company
Las Vegas, NV
07.2008 - 11.2014
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed systems to track and log work issues.
- Collaborated with construction administration consultants to schedule field observations.
- Managed hiring for certain roles and actively coordinated talent management and recruitment.
- Created plans and communicated deadlines to complete projects on time.
- Managed efficient teams of up to 20 employees.
Education
Did not graduate - undefined
01.2013 - 11.2013
Bachelor Of Business Administration - Business Administration And Management
04.2009 - 08.2010
Skills
Inbound and outbound callingCross-functional team collaborationComplaint resolutionProfessional telephone demeanorMicrosoft Office SuiteCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyaltyMotivated by having 25 years experience thriving in fast-paced environments Works independently, with minimal supervision, and pitch in to complete tasks Demonstrated consistently strong work ethic and adherence to company policy and proceduresDedicated with excellent experience in industry Maintains professional demeanor and expertly completes assigned tasks with focus on quality Dependable and quick-learning team player with effective communication and organization skills
Training development aptitude
Warehousing functions
Shipping procedures understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist - Sitel
06.2020 - 01.2022
Customer Service Associate - Intouch
06.2018 - 03.2020
Returns Associate - Amazon
04.2015 - 05.2018
Pharmacy Technician
Brightwood College - Did not graduate,
01.2013 - 11.2013
Personal Care Assistant - Angels Care Home Health
01.2010 - Current
University of Phoenix - Bachelor Of Business Administration, Business Administration And Management
04.2009 - 08.2010
Operations Manager - Blue Ribbon Relocation, A Bekins Company
07.2008 - 11.2014