DONALD SIMS

• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.

• Installed newly purchased equipment in recreational vehicles.
• Contributed to positive online reviews by delivering exceptional customer service both in-person and via phone/email correspondence.
• Diagnosed and repaired electrical, mechanical and plumbing problems in recreational vehicles.
• Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
• Complied with safe forklift, pneumatic and test equipment operations guidelines.
• Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
• Utilized advanced diagnostic tools accurately for quick identification of potential issues before they escalated into costly repairs.

• Diagnosed and repaired electrical, mechanical and cosmetic problems in recreational vehicles.
• Maintained a safe work environment by adhering to safety protocols and conducting regular inspections of tools and equipment.
• Delivered thorough post-repair testing to confirm all systems were functioning as expected before returning the RV to the customer.

• Exceeded performance expectations by consistently completing all assigned transports within established timeframes and upholding impeccable safety standards.
• Assisted in training new Dealer Trade Drivers on company procedures, safety guidelines, and best practices for successful job performance.
• Contributed to team success by collaborating with fellow drivers, sales personnel, and management to ensure smooth daily operations.
• Ensured on-time deliveries by proactively monitoring traffic conditions, weather forecasts, and adjusting routes accordingly.

Transported travel trailers, 5th wheels and motorhomes to RV shows in various locations in Washington State

Delivered RV's to customers at various locations in the United States.

• Operated with safety and skill to avoid accidents and delays.
• Utilized GPS and other navigation systems to minimize delays with well-planned routes.
• Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Food service Prep
• Food service records keeper
• Food ordering and stocking