Donald Skebo

• Trained new hires on sales processes, resulting in increased team efficiency.
• Boosted sales performance by cultivating strong client relationships.
• Executed targeted sales strategies to maximize profit margins.

• Prepared project bids and gathered necessary parts, labor, and equipment for projects.
• Soldered copper pipe joints to connect water supply lines for installations.
• Tested pipe systems for leaks using air and water pressure gauges.
• Analyzed building plans to determine required work aids and installation sequences.
• Advised customers on plumbing repairs, replacements, and upgrades.
• Delivered emergency services, including repair of burst pipes during severe weather.
• Installed pumps and backflow prevention devices in compliance with local codes.
• Conducted pressure tests on piping systems to ensure balance and accuracy.

• Streamlined technology workflow to boost efficiency and productivity.
• Collaborated with customers to promptly identify and resolve concerns.
• Diagnosed customer issues and recommended effective solutions.
• Managed technicians' workflow to maintain motivation and workplace satisfaction.

• Facilitated product selection for customers to enhance purchasing decisions.
• Supported teammates in sales processing to achieve daily sales targets.
• Monitored sales performance metrics to identify market trends and opportunities.

• Managed location operations, optimizing dispatch and inventory control processes.
• Administered CPR/AED training to ensure team compliance and readiness.
• Coordinated daily schedules to enhance service delivery efficiency.
• Maintained forklifts and other on-site equipment.

• Facilitated seamless communication between clients and service teams to address needs promptly.
• Developed tailored solutions for unique client requests related to specialty cars.
• Streamlined processes to ensure timely responses and efficient service handling for customer satisfaction scores.

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Collaborated with cross-functional teams to enhance product knowledge and support initiatives.

Analyzed customer feedback to identify trends and inform product development strategies.

• Trained new staff on product features and customer engagement techniques.