Results-driven manager with proven expertise in team leadership, performance coaching, and budget management. Demonstrated success in enhancing operational efficiency and customer resolution within a dynamic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Lead Tech
Safelite Auto Glass
Commerce Township
07.2021 - Current
Coordinated scheduling for technicians to optimize service delivery times.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Created monthly reports for senior management summarizing operational performance metrics.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Managed inventory levels to meet demand without overstocking, reducing waste.
Ensured compliance with industry regulations and company policies.
Followed safety practices to safeguard against injury and damage to property.
Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Filled out work orders, repair logs and maintenance plans to document work completed.
Manager
Henderson Glass
Commerce Township
07.2018 - 07.2021
Supervised daily operations in glass production to ensure quality standards.
Coordinated inventory management to maintain adequate stock levels for production.
Analyzed customer feedback data to develop action plans for improving services offered.
Conducted performance evaluations, providing feedback and coaching for team development.
Education
Associate in Electronics Engineering Technology - Electronics
ITT Technical Institute
Fort Wayne, IN
Skills
Team leadership
Performance coaching
Budget management
Customer resolution
Inventory management
Task delegation
Customer service
Certification
S5 Certification
Accomplishments
Wall of Fame Award 2014
References
References available upon request.
Timeline
Manager/Lead Tech
Safelite Auto Glass
07.2021 - Current
Manager
Henderson Glass
07.2018 - 07.2021
Associate in Electronics Engineering Technology - Electronics