Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Donald Smith

Farmington Hills

Summary

Results-driven manager with proven expertise in team leadership, performance coaching, and budget management. Demonstrated success in enhancing operational efficiency and customer resolution within a dynamic environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager/Lead Tech

Safelite Auto Glass
Commerce Township
07.2021 - Current
  • Coordinated scheduling for technicians to optimize service delivery times.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Ensured compliance with industry regulations and company policies.
  • Followed safety practices to safeguard against injury and damage to property.
  • Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Manager

Henderson Glass
Commerce Township
07.2018 - 07.2021
  • Supervised daily operations in glass production to ensure quality standards.
  • Coordinated inventory management to maintain adequate stock levels for production.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted performance evaluations, providing feedback and coaching for team development.

Education

Associate in Electronics Engineering Technology - Electronics

ITT Technical Institute
Fort Wayne, IN

Skills

  • Team leadership
  • Performance coaching
  • Budget management
  • Customer resolution
  • Inventory management
  • Task delegation
  • Customer service

Certification

S5 Certification

Accomplishments

Wall of Fame Award 2014

References

References available upon request.

Timeline

Manager/Lead Tech

Safelite Auto Glass
07.2021 - Current

Manager

Henderson Glass
07.2018 - 07.2021

Associate in Electronics Engineering Technology - Electronics

ITT Technical Institute
Donald Smith