Donald Steadman
Poplar Bluff,MO
Summary
Dynamic and results-driven Termite Service Manager at Orkin Pest & Termite Control, skilled in team leadership and customer service. Successfully enhanced customer satisfaction through strategic initiatives and effective training programs. Proven ability to resolve complex issues and optimize operations, ensuring compliance with safety standards while fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Termite Service Manager
Orkin Pest & Termite Control
Sikeston, MO
12.2023 - 11.2025
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Managed team scheduling, optimizing workforce efficiency and service delivery.
- Trained new staff on pest control protocols and customer service best practices.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Coordinated with technicians to resolve complex service issues promptly and effectively.
- Conducted regular performance evaluations, providing feedback to enhance team productivity.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Termite Technician
Orkin Pest & Termite Control
Sikeston, MO
12.2023 - 11.2025
- Conducted thorough inspections to identify termite infestations and assess damage levels.
- Applied effective treatment solutions using industry-standard equipment and safety protocols.
- Provided exceptional customer service by explaining treatment plans and addressing client concerns.
- Maintained accurate records of treatments, inspections, and follow-up visits within company systems.
- Trained new technicians on safety procedures and pest control techniques to ensure compliance.
- Collaborated with team members to develop efficient workflows for pest management operations.
Night Shift Supervisor
Kerry Ingredients
Greenville, MO
12.2019 - 12.2023
- Supervised night shift operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on production processes and equipment usage.
- Implemented quality control measures, reducing product defects during night shifts.
- Coordinated with management to optimize staffing levels based on production demands.
- Conducted performance evaluations to identify improvement areas for team productivity.
- Monitored inventory levels, ensuring timely replenishment of raw materials for production needs.
- Resolved operational issues promptly, minimizing downtime and maintaining production schedules.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Assigned each member of 4 person team with specific daily tasks and responsibilities.
Primary Support Staff Member
Firefly
Poplar Bluff, MO
03.2016 - 12.2019
- Assisted in daily operations, ensuring smooth workflow and support for team members.
- Maintained cleanliness and organization of work areas to enhance efficiency and safety.
- Collaborated with team to execute tasks according to established protocols and standards.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
Education
GED -
East Carter R-2 High School
Ellsinore, MO04-2008
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Employee supervision
Timeline
Termite Service Manager
Orkin Pest & Termite Control
12.2023 - 11.2025
Termite Technician
Orkin Pest & Termite Control
12.2023 - 11.2025
Night Shift Supervisor
Kerry Ingredients
12.2019 - 12.2023
Primary Support Staff Member
Firefly
03.2016 - 12.2019
GED -
East Carter R-2 High School