Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Russell Horsey

Laurel,Delaware

Summary

Seasoned Service Manager bringing 33 years of termite and pest control experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

33
33
years of professional experience
3
3
Certification

Work History

Termite Service Manager

Terminix
Salisbury, MD
04.2019 - Current

  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Onboarded new employees with training and new hire documentation.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Adhered to social distancing protocols and wore mask or face shield
  • Increased customer satisfaction by resolving issues
  • Managed team of employees, overseeing hiring, training and professional growth of employees

Education

High School Diploma -

Laurel High School
Laurel,De.
06.1984

Skills

  • Culture development
  • Documentation and reporting
  • Customer service management
  • Employee supervision

Affiliations

  • Freemason

Certification

  • [Area of expertise] License - [Timeframe]Certified Termite and pest control . Certified Maryland and Delaware.

Timeline

Termite Service Manager

Terminix
04.2019 - Current

High School Diploma -

Laurel High School

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Russell Horsey