Summary

Overview

Work History

Education

Skills

Timeline

Additional Comments

References

AED, CPR

Donald Turner

Long Beach

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

years of professional experience

Work History

Sales And Service Expert / Sales Manager

24 Hour Fitness

Los Alamitos

05.2015 - Current

Developed and implemented sales strategies to increase market share and drive revenue growth.
Led cross-functional teams to enhance customer engagement and streamline sales processes.
Mentored junior sales staff, fostering professional development and enhancing team performance.
Cultivated relationships with major clients, ensuring high levels of satisfaction and retention rates.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.

Executive Assistant / Production

Mustard Seed MGT.

Culver City, CA

11.2020 - 01.2022

Drafted correspondence and other documents for Executive Producer and department heads in company's voice.
Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Managed production staff and crew of 25 people.
Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Trained and developed all staff to be competent in California State Regulations regarding paid time off, Sick Leave, recruitment, benefits, policies, disciplines, and terminations.
Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Screened calls and emails and initiated actions to respond or direct messages for managers.

Bank Teller

Farmers & Merchants Bank

Long Beach, CA

02.2012 - 03.2015

Logged cashier's checks and other transactions to maintain accurate account records. Managed approximately 65-80 financial transactions per day.
Generated monthly reports on customer activity and customer feedback.
Increased efficiency within teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Contributed to welcoming branch environment by maintaining clean and organized workspace for both staff members and customers alike.
Often received bonus after successful and constant growth in year over year revenue creation.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Member Service Specialist II

Auto Club of Southern California

Costa Mesa, CA

05.2008 - 02.2012

Organized successful member events that enhanced engagement and showcased value of membership benefits.
Played pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
Promptly responded to inquiries and requests from prospective customers.
At Auto Club I also worked in Automotive Services Department, Teen Driving school enrollment and Travel planning
Managed approximately 80-150 emails, calls and faxes per day from members.
I adeptly managed extensive data entry responsibilities while concurrently cultivating meaningful relationships with members, delivering exemplary service, and fostering lifelong connections with members.
Resolved concerns with products or services to help with retention and drive sales.