Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mei Ling Wong

Mei Ling Wong

Lima,Peru

Summary

Reliable customer service expert with a track record of exceeding sales targets. Known for strong multitasking abilities, effectively managing customer interactions and production logistics to drive seamless operations.

Overview

4
4
years of professional experience

Work History

Customer Sales and Service Expert

Teleperformance Peru - GO DADDY
Lima, Peru
11.2024 - Current

English Market ( UK & US )

French Market ( Canada )

  • Consistently achieved $20,000–$29,000 in Net New Sales (NNS) monthly revenue, within the UK inbound sales market during peak periods, demonstrating strong growth and acquisition performance.
  • Currently support the U.S. market in a customer service capacity, focusing on customer retention, satisfaction, and effective issue resolution, consistently achieving a Net Promoter Score (NPS) of 80–100%, exceeding target benchmarks.
  • Selected to provide dedicated French-language support for the Canadian market, delivering assistance in a limited-coverage language segment and demonstrating cross-market adaptability.
  • Utilize CRM systems to manage customer interactions, track sales activity, and maintain accurate records to support performance and retention objectives.
  • Support the onboarding and training of new team members, sharing product knowledge and best practices to drive team performance and service consistency.

Film Production Assistant

13 Productions - FRANCE TV
Paris, France
09.2023 - 02.2024
  • Developed production reports for senior management, analyzing performance and operational efficiency.
  • Supported budget management by tracking expenses and identifying cost-saving opportunities.
  • Managed logistics, permits, and vendor coordination for offsite shooting locations.
  • Prepared daily call sheets and coordinated communication across cast and crew.
  • Resolved on-set technical and operational issues under tight deadlines.

Film Production Assistant

Raise Up Films
Paris, France
10.2022 - 12.2022
  • Supported senior crew in equipment setup and workflow coordination on set.
  • Monitored production expenses and assisted with budget tracking to control costs.
  • Coordinated talent scheduling and transportation to ensure on-time arrivals.
  • Managed script updates and distribution to maintain accurate scene preparation.
  • Assisted with daily production scheduling and logistics execution.

Script Intern

Raise Up Films
Paris, France
08.2022 - 10.2022
  • Analyzed written materials and provided structured feedback to support project development.
  • Managed multiple deadlines in a fast-paced environment.
  • Edited and proofread scripts to maintain clarity, structure, and precision.

Film Production Intern

Cours Florent
Paris, France
04.2022 - 06.2022
  • Assisted in schedule coordination and resource planning across teams.
  • Supported daily operations to ensure efficient workflow execution.
  • Tracked expenses and monitored cost efficiency.

Education

Bachelor-Level Professional Diploma - Production Management

CLCF Conservatoire Libre Du Cinéma Français
Paris, France
06-2023

Skills

  • CRM Systems
  • Customer Data Confidentiality
  • Budgeting
  • Problem Solving
  • Client Communication
  • Relationship Building

Languages

Spanish
English
French

Timeline

Customer Sales and Service Expert

Teleperformance Peru - GO DADDY
11.2024 - Current

Film Production Assistant

13 Productions - FRANCE TV
09.2023 - 02.2024

Film Production Assistant

Raise Up Films
10.2022 - 12.2022

Script Intern

Raise Up Films
08.2022 - 10.2022

Film Production Intern

Cours Florent
04.2022 - 06.2022

Bachelor-Level Professional Diploma - Production Management

CLCF Conservatoire Libre Du Cinéma Français