Mei Ling Wong

English Market ( UK & US )

French Market ( Canada )

• Consistently achieved $20,000–$29,000 in Net New Sales (NNS) monthly revenue, within the UK inbound sales market during peak periods, demonstrating strong growth and acquisition performance.
• Currently support the U.S. market in a customer service capacity, focusing on customer retention, satisfaction, and effective issue resolution, consistently achieving a Net Promoter Score (NPS) of 80–100%, exceeding target benchmarks.
• Selected to provide dedicated French-language support for the Canadian market, delivering assistance in a limited-coverage language segment and demonstrating cross-market adaptability.
• Utilize CRM systems to manage customer interactions, track sales activity, and maintain accurate records to support performance and retention objectives.
• Support the onboarding and training of new team members, sharing product knowledge and best practices to drive team performance and service consistency.

• Developed production reports for senior management, analyzing performance and operational efficiency.
• Supported budget management by tracking expenses and identifying cost-saving opportunities.
• Managed logistics, permits, and vendor coordination for offsite shooting locations.
• Prepared daily call sheets and coordinated communication across cast and crew.
• Resolved on-set technical and operational issues under tight deadlines.

• Supported senior crew in equipment setup and workflow coordination on set.
• Monitored production expenses and assisted with budget tracking to control costs.
• Coordinated talent scheduling and transportation to ensure on-time arrivals.
• Managed script updates and distribution to maintain accurate scene preparation.
• Assisted with daily production scheduling and logistics execution.

• Analyzed written materials and provided structured feedback to support project development.
• Managed multiple deadlines in a fast-paced environment.
• Edited and proofread scripts to maintain clarity, structure, and precision.

• Assisted in schedule coordination and resource planning across teams.
• Supported daily operations to ensure efficient workflow execution.
• Tracked expenses and monitored cost efficiency.