Alexis Salazar
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
Work History
Mobility Sales & Customer Service Representative
AT&T
10.2021 - 09.2023
- Consistently exceeded monthly sales targets by utilizing proven techniques resulting in generating an average revenue of $10,000 - $15,000 per month
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction to build a loyal client base resulting in a customer retention rate of 77%
- Utilized CRM tools to record customer interactions, maintain accurate customer profiles, and follow up on leads in order to maximize revenue and provide tailored recommendations to customers based on their specific needs and preferences.
Expert Client Advisor
Louis Vuitton
01.2020 - 08.2021
- Provide exceptional customer service and assist customers with their inquiries and purchases while multitasking on system.
- Build and maintain strong relationships with customers to ensure a positive shopping experience.
- Stay knowledgeable about the latest Louis Vuitton products, trends, detailed facts of every product.
- Handle customer complaints or concerns in a professional and timely manner.
- Collaborate with team members to achieve sales targets and contribute to a positive work environment.
Media Content Moderator
Tik Tok Ink
02.2018 - 01.2020
- Thoroughly examined flagged content to identify potential offensive or harmful material, adhering to company guidelines to determine whether it should be retained or removed; consistently conducted an average of 3,000 reviews daily
- Shared insights on observed user behavior trends with colleagues and contributed to the creation of new policies informed by these observations, resulting in a 30% reduction in rule violations
- Created and put into action fresh content moderation protocols, resulting in a 45% decrease in flagged posts and enhancing the overall user experience
- Analyzed user feedback to enhance the efficiency of moderation policies and processes, contributing to a 20% reduction in customer complaints.
Tax Consultant /Seasonal Worker
Amaya Tax Group
02.2020 - Current
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Analyzed financial documents to accurately reflect client information on tax returns.
Education
No Degree - Sales And Marketing Education
El Paso Community College
El Paso, TX01.2020
Skills
- Project Management
- Strategic Planning
- Customer Service
- Negotiating
- Scheduling
- Microsoft Office Suite, Outlook
- Google Suite, Instagram, Twitter, Facebook, LinkedIn
- CRM Systems
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mobility Sales & Customer Service Representative
AT&T
10.2021 - 09.2023
Tax Consultant /Seasonal Worker
Amaya Tax Group
02.2020 - Current
Expert Client Advisor
Louis Vuitton
01.2020 - 08.2021
Media Content Moderator
Tik Tok Ink
02.2018 - 01.2020
No Degree - Sales And Marketing Education
El Paso Community College