Donald Waddell
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
Victorville Chevrolet Cadillac
02.2022 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals and gross more every single month in position
Service Manager
GREINER BUICK GMC/ CAPOSIO BUICK GMC
01.2020 - Current
- Met with customers to discuss service needs and offer available solutions.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
Service Advisor/Writer
GREINER BUICK GMC
01.2012 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Finance Manager
GREINER BUICK GMC
02.2020 - 09.2022
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Sales Lead
Holsom Bakery
01.2011 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
High school -
Oak Hills
Oak Hills, CA01-2010
Skills
- Inventory Control
Strong negotiation skills
Goal-oriented mindset
In-depth financial analysis
Risk management strategies
Loan underwriting proficiency
Customer service-focused
Financial transactions expertise
Application verification
Proficient in 10-key
Leadership skills
- Culture development
- Customer satisfaction measurement
- Strategic business planning
- Upselling
- After-sales support
- FLUENT IN english
- Reporting and documentation
Document analysis
Problem-solving abilities
Multitasking Abilities
Certification
Gm service advisor, 01/13, Present
Languages
English
Full Professional
Timeline
Service Manager
Victorville Chevrolet Cadillac
02.2022 - Current
Finance Manager
GREINER BUICK GMC
02.2020 - 09.2022
Service Manager
GREINER BUICK GMC/ CAPOSIO BUICK GMC
01.2020 - Current
Service Advisor/Writer
GREINER BUICK GMC
01.2012 - Current
Sales Lead
Holsom Bakery
01.2011 - 01.2012
Gm service advisor, 01/13, Present
High school -
Oak Hills
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