Donald Washburn
Providence,RI
Summary
Accomplished logistics executive with a proven record of designing and scaling high-performing shipping networks, leading cross-functional teams, and driving operational excellence end to end. Expert at optimizing B2B and DTC through data-driven strategies and strong vendor partnerships. Skilled in leading service operations, implementing technology enhancements, and fostering collaborative team cultures that consistently align performance with business goals.
Overview
9
9
years of professional experience
Work History
Director of Logistics
The Expert
Remote
08.2021 - 02.2026
- Built and scaled the company’s shipping network, ensuring on-time arrivals, cost efficiency, and reliable carrier performance
- Oversaw the customer service department, driving resolution practices while aligning logistics operations with customer experience goals
- Established partnerships with key vendors and carriers to negotiate favorable terms and improve service quality.
- Built out and aligned internal KPIs to supply chain data to identify trends, improving forecasting accuracy and resource allocation.
- Streamlined in-network international shipping operations to facilitate seamless customs passage.
Manager - Consolidated Delivery Operations
Wayfair
Boston, MA
08.2017 - 08.2021
- Directed a team of managers and their direct reports overseeing large-scale B2B order fulfillment, coordinating complex multi-shipment projects into consolidated, on-time deliveries.
- Partnered with third-party delivery agents, setting performance standards and monitoring quality to ensure a seamless customer experience.
- Collaborated with B2B directors and team leads to optimize order submission processes, reducing errors and streamlining workflows.
- Fostered a positive, collaborative culture between logistics and B2B teams, strengthening cross-departmental relationships and operational efficiency
Education
Bachelor of Arts - Communications
Westfield State University
Westfield, MASkills
- End to end supply chain operations
- Vendor procurement and rate negotiation
- Import and export regulations
- Supply chain analysis
- Customer support execution
- Leadership and team development
Timeline
Director of Logistics
The Expert
08.2021 - 02.2026
Manager - Consolidated Delivery Operations
Wayfair
08.2017 - 08.2021
Bachelor of Arts - Communications
Westfield State University
Wayfairian of the Year - 2018
Selected as Employee of the Year through a first-ever peer and leadership vote among managers and directors, and the first middle-management recipient. Recognized for designing and implementing a dock-to-dock, direct-to-B2B shipping model for high-quantity orders, bypassing the Wayfair Delivery Network to reduce handling, labor costs, and transit time. Led cross-functional collaboration across facilities, carriers, sales, and technology teams to automate workflows and align stakeholders, delivering meaningful margin improvement for the business.