DJ WILLIAMS
Sparks,MD
Summary
Dynamic and results-oriented professional with a proven track record and a strong work ethic, adept at building client relationships and delivering top-tier customer service. Drove initiatives that significantly enhanced customer satisfaction, showcasing ability to manage and improve services through professionalism and attention to detail. Organized and dependable candidate ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist II
Johns Hopkins Health System
08.2019 - 08.2024
- Managed inbound/outbound communications and collaborated with a multi-disciplinary team at Johns Hopkins to build strong patient relationships.
- Coordinated complex appointment scheduling and procedures, accurately entering patient information into department scheduling systems.
- Delivered exceptional customer service on every call, consistently achieving quality scores of 90% or greater, leading the team in quality performance.
Collections Agent
PayPal Credit
10.2016 - 03.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group. Maintained an average wrap time of 45 seconds and call quality rating of 95% or greater.
- Negotiated to collect balance in full. Converted 91% of customer contacts to payment arrangements, with 89% of those agreements honored.
Department Manager
Safeway
06.2010 - 10.2016
- Managed daily operations of coffee department with a team of 5-10 employees, including scheduling, ordering supplies, inventory and promotional merchandising.
- Trained and supported all employees to consistently deliver legendary customer service.
- Drove customer satisfaction up from 68% to an impressive overall rating of 93% within a six-month timeframe.
Education
No Degree - Biology
Ricks College
Rexburg, IDNo Degree - Biology
University of Texas
AustinSkills
- Team Leadership
- Time Management
- Adaptability
- Exceptional Communication
- Professionalism and Ethics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Specialist II
Johns Hopkins Health System
08.2019 - 08.2024
Collections Agent
PayPal Credit
10.2016 - 03.2019
Department Manager
Safeway
06.2010 - 10.2016
No Degree - Biology
Ricks College
No Degree - Biology
University of Texas
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