Donald A. Bois
Richmond,ME
Summary
I have worked in a retail environment for well over 15 years. I have worked in many positions from merchandising to customer service. I Know how to diffuse a bad situation before it gets out of hand. Running the front end at Home Depot has given me the ability to navigate and manage difficult personalities. My experience has given me the ability to work on and manage a team to success.
Overview
15
15
years of professional experience
Work History
Bookkeeper/Cashier
Hannaford Supermarket
10.2022 - Current
- Count register tills and input differences into computer system.
- Complete and file paper work that involving coupons, employee recognition vouchers, lottery, money orders, coin and bottle returns.
- Count and verify contents of store safe and input into computer system.
- Put out register till before store opening.
- Make bank deposits involving both checks and cash.
Head Cashier
The Home Depot Inc
06.2018 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained other head cashiers and give direction when supervisor is on vacation.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trouble shooting and fixing equipment when it goes down.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Getting Metrics like customer satisfaction, scan percentages and accuracy cart completion to 100%
Presentation Team Member
Target Corporation
07.2010 - 10.2021
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
- Greeted customers warmly and pleasantly answered inquiries.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Got aisles set and stocked in timely and constant manner.
Resident Advisor
St. Joseph's College Of Maine
08.2009 - 05.2010
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
Asset Protection Specialist
Best Buy
08.2008 - 08.2009
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
Education
Bachelor Of Science And/with Education Degree - Political Science, History And Secondary Education
St Joseph's College of Maine
Standish, ME05.2011
General Studies -
Mt Ararat High School
Topsham, ME06.2007
Skills
- Vendor Management
- Confidential Document Control
- Accounting and Bookkeeping
- Cash Register Operations
- Customer Relations, and diffusing any situations that might arise
- Effective Project Completion
- Managing staff by training and assisting them in their daily tasks
- Managing equipment by troubleshooting and fixing any malfunctions
Accomplishments
In both High school and College i won several awards for both academic achievements and human skills:
Most Improved Student Award
Phoenix Award
Richard Snowe Excellence in Government Award
Political Science Award
References
Janis Erickson (207) 837-7798
Former supervisor
Zeyna Armentino (207) 504-1903
Current Supervisor
Lynn Eliason (207) 212-3086
Coworker
Lisa Gallant (207) 406-0619
Coworker
Timeline
Bookkeeper/Cashier
Hannaford Supermarket
10.2022 - Current
Head Cashier
The Home Depot Inc
06.2018 - Current
Presentation Team Member
Target Corporation
07.2010 - 10.2021
Resident Advisor
St. Joseph's College Of Maine
08.2009 - 05.2010
Asset Protection Specialist
Best Buy
08.2008 - 08.2009
Bachelor Of Science And/with Education Degree - Political Science, History And Secondary Education
St Joseph's College of Maine
General Studies -
Mt Ararat High School