Donald Truitt
Grand Island,NY
Summary
Proficient Service Advisor known for strong multitasking abilities and effective communication. Successfully coordinated service appointments and educated clients on vehicle maintenance, contributing to increased customer loyalty and satisfaction.
Dedicated Service Advisor with a strong focus on repair recommendations, and warranty processing. Demonstrated ability to optimize service appointments and enhance client experiences.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Service Advisor
Niagara Hyundai
Grand Island, NY
09.2025 - Current
- Assisted customers with vehicle inquiries and service recommendations.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Developed knowledge of Hyundai products and services for effective client communication.
- Utilized dealership software for tracking service history and managing customer records.
- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Provided accurate estimates for repairs and maintenance, ensuring customer satisfaction.
- Educated clients on vehicle maintenance needs to promote proactive care and reduce future issues.
Service Advisor
Mike Smith Buick
Lockport, NY
03.2024 - 02.2025
- Assisted customers with vehicle inquiries and service recommendations.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Developed knowledge of Hyundai products and services for effective client communication.
- Utilized dealership software for tracking service history and managing customer records.
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
Service Advisor
David Chevrolet
Niagara Falls, NY
09.2019 - 03.2024
- Provided support in diagnosing vehicle issues based on customer descriptions and technician feedback.
- Collaborated with technicians to ensure timely completion of service requests.
- Maintained a clean and organized service area to enhance customer experience.
- Adapted quickly to changing priorities in a fast-paced automotive environment.
- Handled customer inquiries and complaints professionally, resolving concerns promptly to enhance loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
Heinrich Chevrolet
Lockport, NY
12.2016 - 12.2018
- Collaborated with sales team to identify upsell opportunities during service visits, increasing revenue potential.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Store Manager
Goodyear Auto Service Center
Williamsville, NY
07.1979 - 09.2015
- Led daily operations to enhance service quality and customer satisfaction.
- Trained and mentored staff to improve performance and efficiency.
- Implemented inventory management systems to streamline stock control processes.
- Developed strategies to increase sales through effective merchandising techniques.
- Oversaw scheduling and payroll processes, optimizing labor costs while maintaining adequate staffing levels.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Grand Island High School
Grand Island, NY06-1977
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Customer relations
- Customer satisfaction
- Repair recommendations
- Warranty processing
- Estimating costs
Accomplishments
- Documented and resolved automotive repair which led to customer satisfaction .
Certification
- Certified from training ,With Goodyear Tire
- 1977 to 2015
- experienced asc master certified (expired)
- New York State inspector License (expired)
- On board training on all automotive dealer -
Languages
English
Professional Working
Timeline
Service Advisor
Niagara Hyundai
09.2025 - Current
Service Advisor
Mike Smith Buick
03.2024 - 02.2025
Service Advisor
David Chevrolet
09.2019 - 03.2024
Service Advisor
Heinrich Chevrolet
12.2016 - 12.2018
Store Manager
Goodyear Auto Service Center
07.1979 - 09.2015
High School Diploma -
Grand Island High School