Donald (D.Y.) Young
Smithville,TN
Summary
Enterprising and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
44
44
years of professional experience
Work History
Owner/Operator Truck Driver
H & P Farms LLC
09.2014 - 01.2020
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Fuel Truck Operator Driver
Agee Oil Co
09.2012 - 09.2014
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Developed strong situational awareness while on the road, always remaining alert to potential hazards and adjusting driving tactics as necessary.
- Delivered fuel to various locations on time and without incident, providing reliable service to customers.
- Received regular training on industry best practices, staying up-to-date on the latest safety guidelines and procedures.
Operator Truck Driver
Huff & Puff Trucking
04.2012 - 09.2012
- Navigated various terrains and weather conditions, demonstrating adaptability and strong problem-solving skills.
- Handled time-sensitive materials responsibly, ensuring prompt delivery without compromising quality or integrity of products being transported.
- Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
- Performed regular vehicle inspections for proactive maintenance, minimizing downtime due to mechanical issues.
- Increased customer satisfaction by providing friendly, professional service during deliveries.
Tire Shop & Fuel & Service Station Supervisor
Rutherford Farmers Co-op
03.2005 - 11.2011
- Implemented preventative maintenance programs to minimize downtime of equipment, ensuring continuous workflow in the shop.
- Developed strong relationships with vendors, negotiating favorable terms that resulted in cost savings without sacrificing quality or efficiency.
- Provided exceptional customer service experiences by addressing inquiries knowledgeably and courteously while maintaining professionalism at all times.
- Promoted sales growth by offering additional products and services based on individual customer needs.
- Ensured safety compliance, conducting regular inspections and enforcing strict adherence to company protocols.
- Resolved conflicts among team members diplomatically, ensuring a cohesive work environment conducive to productivity.
- Boosted team morale through effective communication, fostering a positive work atmosphere for employees.
- Collaborated with other supervisors to develop best practices for optimal shop performance.
- Maintained high-quality service standards by addressing customer concerns promptly and professionally.
Owner / Operator
Young’s NAPA Auto Parts
04.1976 - 03.2003
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
High School Diploma -
White County High School
Sparta, TN05.1975
Skills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Sales negotiation
Staffing
Financial Planning
DOT Compliance
Strong Work Ethic
Dependable and reliable
Safe Driving Practices
Hazardous Materials Handling
Transportation safety
Logistics Planning
Financial Management
Business Management
Marketing Strategies
Timeline
Owner/Operator Truck Driver
H & P Farms LLC
09.2014 - 01.2020
Fuel Truck Operator Driver
Agee Oil Co
09.2012 - 09.2014
Operator Truck Driver
Huff & Puff Trucking
04.2012 - 09.2012
Tire Shop & Fuel & Service Station Supervisor
Rutherford Farmers Co-op
03.2005 - 11.2011
Owner / Operator
Young’s NAPA Auto Parts
04.1976 - 03.2003
High School Diploma -
White County High School
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