Donald Eric Collier

• Cultivated focus on customer service and satisfaction with well-trained, empowered team.
• Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
• Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
• Maintained accurate records of location agreements, schedules, and expenditures for future reference and audit purposes.
• Enhanced safety protocols, conducting thorough site inspections to identify potential hazards.
• Enhanced location aesthetics, negotiating with property owners for use of visually striking sites.
• Secured permits and managed relations with local authorities, guaranteeing compliance with regulations.
• Met with numerous families during the loss of their loved one making arrangements for cremation.

• Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
• Improved client satisfaction by providing compassionate and personalized funeral services.
• Closed and secured caskets and led funeral corteges to churches and burial sites.
• Collaborated with clergy members to plan meaningful and respectful memorial services..
• Ensured dignified care of deceased, maintaining highest standards of ethical practices.
• Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
• Completed death certificates, burial permits and other legal documents for families.
• Worked with cemeteries to schedule grave opening and closing
• Prepared remains for services, viewings, and cremations.
• Minimized risk of workplace injuries through consistent adherence to OSHA guidelines for handling hazardous materials.

Worked as a full funeral director and embalmer.

Assisted in some digging of graves.

Directed traditional, graveside and miliitary services.

Made funeral arrangements with numerous families.