Donald G. Stockel
Shelby Township,MI
Summary
- Analytical manager with several years of sales and office leadership across retail and educational settings, including museums and office operations. Strong organization, administration, and communication skills supported by performance in fast-paced, high-stress environments. Proficient with Microsoft Office, PastPerfect, Natural Order, and FedEx Ship Manager. I am Independent, Teachable, Reliable, Respectful, Resourceful and ready for anything.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Leasing Specialist,
Group 5 Management
Shelby Township, Michigan
09.2023 - 03.2026
- Enhanced tenant satisfaction by proactively identifying needs and resolving concerns.
- Coordinated seamless move-in and move-out processes to ensure positive resident experiences.
- Handled lease administration tasks, including renewals and vacancy preparation.
- Answered prospect questions promptly to enhance engagement and facilitate leasing decisions.
Special Programs Coordinator,
Fraser Public Library
Fraser, Michigan
05.2022 - 08.2023
- Directed multiple initiatives, ensuring timely completion and successful outcomes.
- Supported development and delivery of specialized initiatives for families and children.
- Organized schedules to prioritize tasks and meet deadlines. to finish projects on schedule.
- Guided two library book clubs in selecting books and facilitating engaging discussion sessions.
- Improved design elements to strengthen user interaction.
Lead Researcher & Cataloger,
Coughlin Auctions
Clinton Township, Michigan
01.2021 - 05.2022
- Researched auction items and cataloged details to enhance public sale offerings.
- Cultivated relationships with experts to facilitate collaboration on future projects.
- Led workshops to develop skills and strengthen teamwork.
- Maintained clean and organized warehouse and office areas for optimal public presentation.
Education & Tour Coordinator,
Edsel & Eleanor Ford House
Grosse Pointe, Michigan
11.2019 - 10.2021
- Presented engaging Ford House stories to keep guests interested.
- Shared exhibit details and answered visitor questions to enrich visitor experience.
- Resolved difficult customer concerns, leading to improved visitor satisfaction.
- Helped develop and launch efforts that improved customer satisfaction and engagement.
- Researched tour sites to enhance script writing quality.
Museum Docent,
Stahls Automotive Foundation
Chesterfield, Michigan
10.2018 - 08.2020
- Developed tour plans that showcased permanent exhibits and enriched guest engagement.
- Researched exhibit content to provide accurate and current tour information.
- Collaborated with museum staff to design engaging displays that attracted visitor interest.
- Studied museum history and floor layouts to enhance guest service experience.
- Supported academic excellence and collaboration across museum teams.
Teacher,
Professional Education Services Group
Caledonia, Michigan
03.2010 - 10.2018
- Enhanced instructional methods to foster deeper student engagement and achievement.
- Maintained student focus through proactive behavior guidance, promoting a conducive learning atmosphere.
- Supported students and teachers by implementing effective classroom management strategies, enhancing overall learning environment.
- Built supportive learning environment through open communication with students, parents, and colleagues.
- Established clear behavior expectations to enhance classroom discipline. to support classroom order.
Traveling Exhibits Manager,
Teacher's Discovery
Auburn Hills, Michigan
04.2017 - 11.2017
- Assisted traveling exhibits coordinator in resolving operational issues to ensure smooth exhibit operations.
- Revised customer database for FedEx shipping to enhance accuracy of records and streamline shipping processes.
- Built productive working relationships with staff to address operational challenges.
- Collected data, prepared reports, and maintained tracking documents to support decision-making and operational efficiency.
- Improved team efficiency through clear communication and timely progress updates.
Retail Sales Supervisor,
Crate & Barrel
Troy, Michigan
06.2014 - 04.2017
- Utilized upselling techniques during customer interactions, contributing to revenue increase.
- Worked with customers to recommend products and promotions matched to needs.
- Collaborated with retail staff to enhance product displays, driving sales growth.
- Arranged racks and shelves to create an inviting store appearance.
- Processed cash transactions accurately while following company policies.
Guest Sales Supervisor,
Detroit Institute Of Arts
Detroit, Michigan
11.2011 - 06.2014
- Managed guest check-in operations, ensuring smooth arrivals and a welcoming front desk experience.
- Elevated service quality, positively impacting museum reputation and guest satisfaction.
- Promoted museum experiences, contributing to increased revenue through enhanced guest engagement.
- Improved checkout workflow to increase transaction efficiency.
- Coordinated tour logistics to support seamless guest engagement.
Historic Presenter,
The Henry Ford
Dearborn, Michigan
03.2010 - 04.2013
- Directed presentation pacing to cover key points within allotted time.
- Expanded presentation content by integrating knowledge from ongoing research in emerging technologies.
- Represented organization through guest speeches at field-related events.
- Enhanced museum academic and social environment through commitment to professionalism.
- Maintained current knowledge of museum subjects through research on new artifacts and exhibits.
- Developed and maintained positive working relationships with staff, students, and parents.
Education
Bachelor of Arts - American History
Eastern Michigan University
Ypsilanti, MI12-1996
Bachelor of Business Administration - Management Science
Baker College
Clinton Township, MISkills
- Visitor relations
- Effective communication capabilities
- Communication excellence
- Client relationship management
- Sales strategies and marketing initiatives
- Customer-focused service delivery
- Project management
- Planning and organization
- Demonstrated leadership
- Staff management practices and leadership
- Quick adaptability to new tasks
- Attention to detail
- Proficient in PastPerfect software
- Proficiency in MS Office Suite applications
- Experience in retail merchandising practices
- Program development expertise
- Museum information dissemination skills
- Museum tour facilitation
- Friendly and positive interaction style
- Expertise in team building dynamics
- Payment processing systems
- Goal-oriented
- Customer-focused service delivery
Certification
- Heartsaver® First Aid CPR AED
- Resident Producer License
- Anti-Money Laundering Certificate
Timeline
Leasing Specialist,
Group 5 Management
09.2023 - 03.2026
Special Programs Coordinator,
Fraser Public Library
05.2022 - 08.2023
Lead Researcher & Cataloger,
Coughlin Auctions
01.2021 - 05.2022
Education & Tour Coordinator,
Edsel & Eleanor Ford House
11.2019 - 10.2021
Museum Docent,
Stahls Automotive Foundation
10.2018 - 08.2020
Traveling Exhibits Manager,
Teacher's Discovery
04.2017 - 11.2017
Retail Sales Supervisor,
Crate & Barrel
06.2014 - 04.2017
Guest Sales Supervisor,
Detroit Institute Of Arts
11.2011 - 06.2014
Teacher,
Professional Education Services Group
03.2010 - 10.2018
Historic Presenter,
The Henry Ford
03.2010 - 04.2013
Bachelor of Arts - American History
Eastern Michigan University
Bachelor of Business Administration - Management Science
Baker College