Donald (Heath) Cunningham
Princeton
Summary
Dynamic Trainer with a proven track record in developing clear training plans and creating impactful support materials that enhance student learning outcomes. Over 2 years of experience in training, teaching, and mentoring professionals in corporate environments, adept at thriving under tight deadlines and minimal supervision. Personable Customer Service Representative with extensive experience across various industries, recognized for establishing strong rapport with clients and fostering customer satisfaction. Articulate and results-oriented, driven by a passion for building relationships, cultivating partnerships, and contributing to overall business growth.
Overview
10
10
years of professional experience
Work History
Operations Dispatch Lead
The Crazy AC Guy
Blue Ridge, TX
11.2021 - 01.2026
- Supervised dispatch operations to ensure timely service delivery and customer satisfaction.
- Coordinated technician schedules, optimizing routes for efficiency and reducing travel time.
- Implemented process improvements that enhanced response times and workflow accuracy.
- Trained and mentored new team members on dispatch protocols and system navigation.
- Collaborated with management to develop training materials that improved team performance metrics.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
- Mentored junior team members, providing guidance on best practices in dispatch operations and career development opportunities within the organization.
International Corporate Trainer
WorldVentures
Plano , TX
12.2018 - 11.2020
- Improved training modules for our CSR's to excel in assisting our customers and teams in the field in all areas.
- Developed training modules in PowerPoint, Word as well as other programs to support staff for all knowledge-base updates.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
- Developed skill-specific training programs to promote employee development.
- Developed complete training programs and led training using expert learning techniques.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Assessed training needs, using employee surveys and interviews to gather data.
Customer Care/Flye Tech Support/Retention Specialist
WorldVentures
10.2015 - 10.2021
- Provide expert customer service for members and representatives.
- Account Management.
- Facilitate correspondences with field regarding inquiries about compensation and membership.
- Assist in handheld training of personal business sites and membership benefits.
- Provide technical assistance Flye card support.
- Give simple solutions to activate and load information on the card.
Education
Some College (No Degree) - Communications
Collin County Community College
McKinney, TXHigh School Diploma -
Princeton High School
Princeton, TX05-2002
Skills
- Employee training
- Materials organization
- Quality Assurance
- Training program development
- Presentations and demonstrations
- Credit card payment processing
- Call Center Operations
- Inbound and Outbound Calling
- Sales closing
- Strategy development
- Relationship building
- Dispatch software
- Multitasking proficiency
Websites
Affiliations
- Pit-Master, Tough Like Jack (2016 - present)
- I lead a successful FaceBook group with 9.3k people in the community called 24:7 Mavs
Timeline
Operations Dispatch Lead
The Crazy AC Guy
11.2021 - 01.2026
International Corporate Trainer
WorldVentures
12.2018 - 11.2020
Customer Care/Flye Tech Support/Retention Specialist
WorldVentures
10.2015 - 10.2021
High School Diploma -
Princeton High School
Some College (No Degree) - Communications
Collin County Community College