Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst
Raven Ramirez

Raven Ramirez

Phoenix,AZ - Arizona

Summary

As a malleable, motivated, well rounded worker, with 5+ years of experience, where I often advance in my role, my aim is to use my talent and knowledge of communications, assessment, and procedure skills to successfully fill the role at your company. Frequently praised as friendly and hard-working by peers, and reliable to help your company achieve its goals.

Overview

5
5
years of professional experience

Work History

Operations Dispatch Lead

Premier Lab Solutions
Phoenix, AZ
07.2023 - Current
  • Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
  • Balanced Phlebotomists and courier workloads to help minimize drive time and maximize productivity.
  • Prepared daily work such as routines and stat orders and run schedules.
  • Address high attention orders, driver routes, routines along with delays, and concerns coming from serviced facilities,team members, or other departments

Operations Dispatcher

Premier Lab Solutions
Phoenix, AZ
05.2022 - Current
  • Search and send out results to facilities while following HIPAA regulations.
  • Answering and addressing emergency and non-emergency calls for lab locations and facilities in all of California and Arizona
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Maintain friendly demeanor, communication, and organization with facilities, team, as well as other departments of corporation

Restaurant Crew

CHIPOTLE MEXICAN GRILL
Glendale, AZ
01.2020 - 05.2022
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Trained new hires in customer service, food preparation and restaurant procedures.
  • Warmly welcome and maintain a friendly charismatic experience with customers, as well as serve their meals to their satisfaction
  • Maintaining cleanliness within the dining area and back of the house.

Sales Lead

JOURNEY'S KIDZ
West Covina, CA
05.2019 - 01.2020
  • Completing multiple tasks before opening, such as counting registers and inventory, and make sure the store is presentable to and for customers throughout the day
  • Have product knowledge to better assist customer needs
  • Meeting daily, weekly, and monthly sales goal.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Manager in Training

DOMINO'S
Covina, CA
05.2018 - 07.2019
  • Handle customer orders and payment transactions in person and over the phone
  • Correctly open and close the store, including keeping track of inventory, counting registers, cleaning and sanitizing the store, taking the deposit to the bank, and taking proper safety precautions while performing these tasks
  • Working with and managing the team
  • Make orders properly and quality check orders to company standards.

Education

Associate of Science for Transfer (A.S.T - Biology Candidate

CITRUS COLLEGE
Glendale, CA
06.2024

Associate of Science - Biology

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

Skills

  • Effective communication and listening
  • Computer skills including 42 wpm, understanding software quickly, excel, microsoft word, and google docs
  • Thrives in a quick environment while maintaining efficiency
  • Great at providing positive overall customer experience
  • Adaptability
  • Team work abilities
  • Attention to Detail
  • Training and Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Dispatch Lead

Premier Lab Solutions
07.2023 - Current

Operations Dispatcher

Premier Lab Solutions
05.2022 - Current

Restaurant Crew

CHIPOTLE MEXICAN GRILL
01.2020 - 05.2022

Sales Lead

JOURNEY'S KIDZ
05.2019 - 01.2020

Manager in Training

DOMINO'S
05.2018 - 07.2019

Associate of Science for Transfer (A.S.T - Biology Candidate

CITRUS COLLEGE

Associate of Science - Biology

Maricopa Community Colleges - Glendale Community College

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Raven Ramirez