Donald J. Powell
Davidsonville,MD
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on water treatment services, construction products and recommending best options to meet long- and short-term needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager of Operations
Drillers Services Inc.
02.2018 - 05.2024
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Tow Truck Operator
Catlett's Service Center
09.2014 - 02.2018
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Education
High School Diploma -
North County High School
Glen Burnie05.1995
Skills
- Operations Management
- Employee Development
- Customer Service
- Interviewing and Hiring
- Team Supervision
- Water Treatment Solutions/Knowledge
Certification
Bayside CPR: CPR & AED Certification
Moffett and Forklift Certified
Timeline
Assistant Branch Manager of Operations
Drillers Services Inc.
02.2018 - 05.2024
Tow Truck Operator
Catlett's Service Center
09.2014 - 02.2018
High School Diploma -
North County High School