Donald Maxwell Webster
Gwynn Oak,MD
Summary
Highly-motivated parts professional with desire to take on new challenges. Well-versed in stocking and selling parts. Understands the needs of retail customers and service professionals and can flex accordingly to deliver top-notch support for different requests.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised and quickly mastering new skills. Eager to contribute and aspires to consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Parts Consultant
Preston Ford West
Randallstown, Maryland
09.2021 - Current
- Pull parts for OTC customers, service department jobs, and special orders with speed and accuracy. Organizing inventory in designated locations and efficiently restocked unused items.
- Inventory management, replenish fast-moving products, allocate locations for parts, and maintain structure within bins.
- Assist customers to obtain required parts, even when provided with minimal information.
- Generate detailed purchase orders to meet customer demand and anticipate future needs, while also identifying and recording any discrepancies in cost for parts sourced from other dealers or other relevant details.
- Place orders from manufacturer using DMS/DCS.
- Track parts ordered and provide accurate ETAs on SORS, supplying prompt communication with technicians, advisors, and OTC customers about the readiness of all parts.
- Receive and process orders originating over the phone and at the counter, print customer sheets for special orders.
- Access (dealer) bulletins for warranty parts information
- Post of lost sales and inventory variances.
Cashier / Customer Service
Dollar Tree
Reisterstown, Maryland
06.2021 - 09.2021
- Managed cash register transactions by scanning customer items and processing payments.
- Efficiently bagged and packaged customer purchases.
- Assisted customers with inquiries and requests.
- Processed returns and exchanges
- Performed daily balancing of cash register to guarantee accuracy.
Dairy Stocking Associate
Giant Food Stores
Reisterstown, MD
08.2020 - 06.2021
- Organized new inventory in stockroom, eliminating and dismantling empty boxes.
- Ensured optimum product freshness through proper stock rotation and shelving of cold products.
- Ensured neat and clean aisles, while maintaining an appealing department appearance.
- Offered prompt and courteous assistance to address customer inquiries and requests.
Education
Franklin High School
Reisterstown, MD01-2021
Skills
- Experienced with use of CDK Global DMS and Navigation of EPC
- Proficient in Typing
- Adept in Email and Telephone Etiquette
- Familiar with MS Office Products including Excel, Word, and Outlook
- Skillful with Customer Engagement
- Competent in Inventory Tracking and Noticing Market Trend Patterns
- Innate Problem Solver
- Flexible Adaptive Team Player
- Solution and Goal Oriented
- Quick Learner
- Thrives in Fast-Paced Multitasking Environment
Hobbies / Interests
- Football
- Biking
- Traveling
- Swimming
- Training
Timeline
Parts Consultant
Preston Ford West
09.2021 - Current
Cashier / Customer Service
Dollar Tree
06.2021 - 09.2021
Dairy Stocking Associate
Giant Food Stores
08.2020 - 06.2021
Franklin High School
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