MICHAEL ADAMS
Spring Hill,FL
Summary
Accomplished GM Parts Specialist with more than 31 years of dealership experience supporting high-volume General Motors service operations. Recognized throughout a distinguished career for exceptional speed, first-pass accuracy, and extensive OEM parts expertise while supporting service departments of up to 40 technicians. Proven success managing inventory, procurement, personnel, and daily department operations while maintaining strong relationships with technicians, service advisors, vendors, and customers. Trusted by dealership teams to solve complex parts challenges quickly and correctly, earning multiple manufacturer certifications, regional sales awards, and dealership recognition for operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Parts Department Manager
Ed Morse Cadillac
Brandon, FL
01.2018 - 01.2021
- Directed all daily operations of a busy dealership parts department while supervising personnel, inventory, and procurement activities.
- Supervised a team of five parts professionals.
- Managed employee hiring, onboarding, scheduling, coaching, and performance development.
- Oversaw approximately $500,000 in parts inventory, balancing availability with inventory investment.
- Directed purchasing strategies for OEM and aftermarket inventory.
- Worked closely with service advisors and technicians to maximize repair efficiency and minimize vehicle downtime.
- Maintained vendor relationships while ensuring cost-effective purchasing and inventory accuracy.
GM Parts Specialist
Stingray Chevrolet
Plant City, FL
01.2010 - 01.2018
- Supported high-volume GM service operations through 70+ accurate OEM repair order parts sourcing and fulfillment.
- Assisted 32 technicians and 9 service advisors with complex parts identification and special-order procurement.
- Maintained $3M annual inventory of fast-moving maintenance components and high-demand service products.
- Consistently ranked top three GM tire sales performers in the Southeast Region.
GM Parts Specialist
Ed Morse Cadillac
Tampa, FL
01.2002 - 01.2010
- Expanded expertise in 6 Global Connect GM parts, VIN decoding, and OEM component identification systems.
- Earned the GM Service Mark of Excellence through exceptional product knowledge and dealership performance.
- Developed a reputation for speed, accuracy, and dependable technician support.
Parts Specialist
Bravo Cadillac Oldsmobile GMC
El Paso, TX
01.2000 - 01.2002
- Increased parts sales and gross profit by 15% despite operating in a declining regional market.
- Earned ASE GM Parts Counter Certification, demonstrating advanced technical competency in GM parts operations.
- Served as a key customer-facing representative, leveraging strong communication skills to improve customer engagement and enhance the dealership's reputation for service.
GM Parts Specialist
Stingray Chevrolet
Plant City, FL
01.2021 - 2026
- Support one of the dealership's busiest service operations by supplying accurate OEM components to 30+ technicians while maintaining exceptional service speed and first-pass accuracy.
- Process approximately 60 repair orders daily, ensuring technicians receive the correct components with minimal downtime.
- Maintain approximately 93% first-pass fill accuracy, reducing repair delays, returns, and unnecessary labor interruptions.
- Manage inventory for high-turnover maintenance components including fluids, brake systems, filters, and menu-priced service items.
- Coordinate purchasing and special-order procurement through GM and aftermarket suppliers.
- Support approximately 23 wholesale accounts, providing accurate and timely parts fulfillment.
- Contribute to approximately $175,000 in monthly parts sales through efficient service and strong product knowledge.
- Leverage over three decades of GM expertise to resolve difficult VIN-specific parts identification and discontinued component requests.
- Widely regarded by technicians as a preferred parts resource due to technical knowledge, responsiveness, and reliability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Parts Specialist
Bradburn Cadillac Oldsmobile Honda
Muncie, IN
01.1994 - 2000
- Began employment as Assistant Body Shop Manager before being selected to temporarily fill a one-week vacancy within the dealership's Parts Department.
- Despite having no prior parts experience, rapidly mastered OEM parts identification, dealership operations, and technical catalog systems, demonstrating exceptional aptitude for learning complex automotive systems.
- Earned the support of 8 dealership technicians through exceptional technical aptitude, accuracy, and customer service, leading management to permanently assign him to the Parts Department following the temporary assignment.
- Developed proficiency with the Reynolds & Reynolds dealership management system, microfiche OEM parts catalogs, and handheld automotive key-cutting equipment while supporting dealership service operations.
Education
No Degree - Mechanical Engineering
Ball State University
Muncie, IndianaSkills
- GM OEM Parts Identification
- VIN-Based Parts Research
- GM Electronic Parts Catalog (EPC)
- Parts Department Leadership
- GlobalConnect
- GM Parts Workbench
- GM Global Warranty
- Service Connect
- Reynolds & Reynolds
- CDK
- Dealertrack
- Xtime
Accomplishments
- Bridgestone Drive & Learn
- Michelin Ron Fellows Performance Driving School
- GM Service Mark of Excellence
- ASE Certified GM Parts Counter Professional
- Bridgestone Pro-Cert Certified
- Michelin Experience Daytona 2021
- Michelin Experience Laguna Seca 2017
- Stingray Chevrolet Employee of the Month (Three-Time Recipient)
- Top GM Southeast Region Tire Sales Performer (Michelin, Continental, Goodyear & Bridgestone) — 14 Quarterly Awards (2012–2024)
Certification
- GM Service Mark of Excellence
- ASE Certified GM Parts Counter Professional
- Bridgestone Pro-Cert Certified
- Stingray Chevrolet Employee of the Month (Three-Time Recipient)
- Top GM Southeast Region Tire Sales Performer (Michelin, Continental, Goodyear & Bridgestone) — 14 Quarterly Awards (2012–2024)
Timeline
GM Parts Specialist
Stingray Chevrolet
01.2021 - 2026
Parts Department Manager
Ed Morse Cadillac
01.2018 - 01.2021
GM Parts Specialist
Stingray Chevrolet
01.2010 - 01.2018
GM Parts Specialist
Ed Morse Cadillac
01.2002 - 01.2010
Parts Specialist
Bravo Cadillac Oldsmobile GMC
01.2000 - 01.2002
Parts Specialist
Bradburn Cadillac Oldsmobile Honda
01.1994 - 2000
No Degree - Mechanical Engineering
Ball State University
PROFESSIONAL DEVELOPMENT
- Bridgestone Drive & Learn
- Michelin Ron Fellows Performance Driving School
CAREER HIGHLIGHTS
- 31+ years of continuous GM dealership parts experience.
- Supported high-volume service departments processing approximately 60 repair orders per day.
- Managed approximately $500,000 in dealership parts inventory.
- Oversaw approximately $175,000 in monthly parts sales.
- Supported 20–25 wholesale accounts while maintaining exceptional customer service.
- Maintained approximately 93% first-pass fill accuracy, minimizing technician downtime and repair delays.
- Managed a 5-person Parts Department including hiring, scheduling, training, inventory, and daily operations.
- 14-time Southeast Region GM Tire Sales Leader representing Michelin, Continental, Goodyear, and Bridgestone.
- Recipient of the GM Service Mark of Excellence.
- Three-time Stingray Chevrolet Employee of the Month.