DONALI BOCK
BRONX,NY
Summary
Experienced Surgical Coordinator/Administrative Assistant with a decade of expertise in healthcare. Proficient in medical office management, patient registration, charting accuracy, insurance verifications, pre-certifications for surgical procedures, and EMR/EHR system for filing and retrieving medical records. Skilled in handling multi-line switchboard and scheduling medical appointments effectively.
Overview
19
19
years of professional experience
Work History
Surgical Coordinator/Assistant Manager
Citimed Completare
07.2020 - 05.2025
- Managed the operating room calendar for 15 surgeons.
- Completed a variety of departmental duties that included managing patients information's using EMR systems, collections for unpaid surgical bills, handling WCB submissions, denials and resolving any conflicts within the department.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Surgical Coordinator/Administrative Assistant
ORTHO CARE SURGICAL
01.2012 - 02.2020
- Manage Surgical Schedule
- Serve as liaison between Surgeons, patients and attorneys
- Request authorization for all surgical procedures
- Schedule all pre surgical testing
- Organize office function and oversee daily operations
- Hire and train new staff
- Manage a great patient flow within clinic hours
- Interview all personal injury patients
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Administrative Assistant/Receptionist
MED ALLIANCE
01.2006 - 01.2012
- Greet patients and ensure patient happiness
- Coordinate patient registration
- Insurance verification HMO, Commercial, No Fault and workers compensation
- Answering patients billing information
- Reviewing and appealing unpaid and denied claims
- Using coded data to procedure and submit claims to insurance Co.
Education
AAS - Health Care Information Technology
TCI College of Technology
01.2003
H.S Diploma - undefined
Manhattan International HS
01.1999
Skills
- ICD9/10 Coding
- CPT-4-4, HCPCS
- Microsoft office
- Ample knowledge of NF, WC and Liens
- Excellent Customer Service
- Fluent in Spanish and English
- Strong communication skills
- Insurance verification
- Obtaining authorizations
- Patient relations
- HIPAA compliance
Timeline
Surgical Coordinator/Assistant Manager
Citimed Completare
07.2020 - 05.2025
Surgical Coordinator/Administrative Assistant
ORTHO CARE SURGICAL
01.2012 - 02.2020
Administrative Assistant/Receptionist
MED ALLIANCE
01.2006 - 01.2012
H.S Diploma - undefined
Manhattan International HS
AAS - Health Care Information Technology
TCI College of Technology
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