Donalyn Montgomery
Augusta,Georgia
Summary
Retail manager committed to excellent customer service with 30 years of experience in the retail industry. Results driven General Manager, producing impressive sales numbers, and strengthening brand loyalty. Self-motivated and organized team player and skilled communicator. Recruited and mentored a high-performance team, producing a positive culture and leading a diverse team in achieving store goals and objectives.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Retail Manager
Stein Mart
Florence, USA
01.2010 - 01.2020
- Lead teams in delivering exceptional customer service, brand loyalty, and empowering teams to living Stein Mart values.
- Consistently guided store teams to achieve the top 10% in sales and credit acquisition.
- Achieved an annual increase in profitability by managing payroll expenses and budgeting controllable.
- Maintained operational standards, creating efficiencies in staffing, processing, ordering and asset protection, ensuring all policies and procedures where maintained.
- Likewise, through excellent staff recruitment and training, exceeded annual sales forecast by $300,000.
- Prepared and analyzed P&L’s.
- Planned and implemented all floor sets to ensure they meet company standards.
- Analyzed reports to effectively make informed decisions regarding increased profitability and productivity.
Assistant Manager
Stein Mart
, USA
01.2003 - 01.2010
- Supported the store manager in all aspects of managing store.
- Operations: Maintained administrative documents of employee files, payroll, OSHA, receiving, audit, and asset protection.
- Human Resource: developing, training, coaching, and mentoring staff to empowering a successful team for excellence.
- Merchandising: Communicated with team leaders to ensure merchandising standards and directives meet deadlines.
- Created floor plans for merchandise layouts and floor moves to meet customer needs and to promote sales.
- Guided associates to implement planograms for optimal presentation.
- Member of regional A-Team, traveling to stores to help with floor sets and presentations.
Education
Bachelor of Science - Criminal Justice and Sociology
Troy State University
Dothan, Alabama06-2003
Skills
- Financial management
- In-store logistics
- Excellent oral and written communication skills
- Highly organized
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service
Certification
Franklin Covey Leadership Seminar
Hobbies and Interests
- Writing
- Reading
- Animal Advocate
- Art
Timeline
Retail Manager
Stein Mart
01.2010 - 01.2020
Assistant Manager
Stein Mart
01.2003 - 01.2010
Bachelor of Science - Criminal Justice and Sociology
Troy State University