Donavan Crabtree
Denton, TX,TX
Summary
Dynamic Field Service Engineer with extensive experience at Outset Medical, excelling in equipment installation and troubleshooting. Proven ability to enhance customer satisfaction through effective remote and on-site support. Skilled in diagnosing complex issues and fostering strong relationships, ensuring optimal performance of biomedical devices and systems.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
Outset Medical
02.2022 - Current
- Performed onsite installation/deinstalls, modification and maintenance of systems and equipment in hospitals, clinics, and patient homes.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Complete all preventative maintenance, service bulletin's, hardware/software upgrades, and repairs.
- I travel all over the United States as Sr. Field Service Engineer.
- Major focus is building and maintaining strong customer relationships.
Biomedical Technician
Fresnius Medical Care
09.2016 - 02.2022
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Assisted and trained hospital staff in understanding the proper use of biomedical equipment, reducing user error incidents.
- Performed preventative maintenance on a variety of biomedical devices, prolonging their operational lifespan.
- Diagnosed cause of problems and completed repairs.
- Repaired and completed Preventative Maintenance on dialysis equipment, carbon tanks, multi media tanks, organic scavengers, water softeners, Central RO's, SDS, and Acid delivery systems.
Assembly Line Worker
PACCAR
03.2015 - 10.2015
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Assemble cab builds, ran ABS on the line, sat doors, and built sleepers from a base kit.
Education
Associate of Science - Business Management
North Central Texas College
Corinth, TX05-2015
High School Diploma -
Sanger High SChool
Sanger, TX05-2012
Skills
- Remote support
- On-site support
- Equipment installation
- Troubleshooting and repair
Languages
English
Full Professional
Timeline
Field Service Engineer
Outset Medical
02.2022 - Current
Biomedical Technician
Fresnius Medical Care
09.2016 - 02.2022
Assembly Line Worker
PACCAR
03.2015 - 10.2015
Associate of Science - Business Management
North Central Texas College
High School Diploma -
Sanger High SChool
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