DONAVAN MEHL
Elmwood Park,IL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability, adapting seamlessly to evolving customer needs and industry changes.
Overview
2
2
Languages
26
26
years of professional experience
Work History
SERVICE ADVISOR
SUNSET HILLS SUBARU
St Louis, MO
01.2024 - 07.2026
- Service advisor team leader for Express Plus, and main shop responsibilities.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on expertise and loyalty.
- Achieved high CSI ratings by consistently exceeding expectations in all aspects of service advising.
- Coordinated with technicians to streamline service processes, improving overall efficiency within the department.
- Assisted with new staff training on operational procedures and customer interaction best practices to maintain high service standards.
- Utilized X-time and CDK software for efficient service management.
RETAIL SALES/ SERVICE
THE HUB BICYCLE COMPANY
St Louis, MO
02.2019 - 08.2023
- Bicycle and cycling products salesperson, service advisor, and repair technician.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Created marketing content for bicycle products using photography and social media.
- Trained customers in bicycle repair and maintenance, enhancing their confidence and skills.
METER READER
SSE PLC
London, United Kingdom
07.2015 - 10.2017
- Recorded accurate gas and electric meter readings while conducting visual safety inspections to ensure compliance with safety standards.
- Monitored and reported discrepancies in meter data for timely resolution. Logged faults and errors and raised exceptions.
OWNER/ TOUR CONDUCTOR
CAPE AND FIELD TOURS
Cape Town, South Africa
02.2011 - 12.2014
- Operated registered tour vehicle to conduct engaging tours for independent travelers and all inclusive group tours.
- Provided in-depth knowledge of local history, culture, and landmarks during tours.
- Coordinated logistics for daily tours, including transportation arrangements and scheduling activities efficiently.
TOUR GUIDE
HYLTON ROSS TOURS
Cape Town, South Africa
09.2002 - 02.2011
- Contracted tour guide and driver for immersive tours across Western Cape and Namaqualand, enhancing visitor experience through local insights and storytelling.
- Guided diverse international tour groups through scenic locations, ensuring engaging and informative experiences.
TOUR GUIDE
DAYTRIPPERS
Cape Town, South Africa
10.2000 - 09.2002
- Adventure tour guide for activities including mountain biking and abseiling. Maintaining fleet of 100 bicycles
Education
Tourism and Hospitality
TOURIST GUIDE INSTITUTE
Cape Town, South Africa01-2001
Tourism and Hospitality
LIVINGSTONE TOURISM ACADEMY
Cape Town, South Africa01-2005
Skills
- Customer service excellence
- Client relationship management
- Goal-oriented work ethic
- Team collaboration
- Service process optimization
- Complaint resolution
- X-time and CDK proficiency
LANGUAGES
English (Excellent command)
Afrikaans (Dutch - mutually intelligible)
Interests
Photography, Videography, Mountain Biking, Rock Climbing
Timeline
SERVICE ADVISOR
SUNSET HILLS SUBARU
01.2024 - 07.2026
RETAIL SALES/ SERVICE
THE HUB BICYCLE COMPANY
02.2019 - 08.2023
METER READER
SSE PLC
07.2015 - 10.2017
OWNER/ TOUR CONDUCTOR
CAPE AND FIELD TOURS
02.2011 - 12.2014
TOUR GUIDE
HYLTON ROSS TOURS
09.2002 - 02.2011
TOUR GUIDE
DAYTRIPPERS
10.2000 - 09.2002
Tourism and Hospitality
LIVINGSTONE TOURISM ACADEMY
Tourism and Hospitality
TOURIST GUIDE INSTITUTE