DONAVON RHODES
Refined Parking Solutions
Atlanta,GA
1
Certification
11
years of professional experience
Operations Manager and Sales Leader with 9+ years of experience in operations management, parking management, client relations, event coordination, team leadership, and revenue growth. Proven track record of improving operational efficiency, managing vendor and client relationships, overseeing parking operations, and delivering exceptional customer service while driving business objectives.
Work History
Operations Manager
1 Year 7 Months- Oversee daily parking operations across multiple properties, ensuring compliance with client requirements and operational standards.
- Manage client relationships, tenant communications, parking validations, and parking access programs.
- Coordinate vendors, contractors, and maintenance projects to ensure property assets remain operational and well maintained.
- Analyze parking utilization data and implement operational improvements to maximize efficiency and revenue.
- Prepare monthly reports, invoices, and operational summaries for ownership groups and stakeholders.
- Investigate customer concerns and resolve parking disputes while maintaining a high level of customer satisfaction.
- Support event parking operations, permitting, enforcement, and special project coordination.
Assistant Manager & Event Coordinator
3 Years 10 Months- Oversee recruitment and dismissal processes, ensuring compliance and smooth transitions.
- Resolve workplace issues and address employee and customer concerns promptly.
- Develop and implement strategies to enhance workplace efficiency and achieve goals.
- Coordinate marketing strategies for events, boosting attendance and media coverage.
- Utilize social media and email campaigns to increase event visibility and engagement.
Sales Manager
3 Years 6 Months- Led a team of 10 sales representatives to exceed annual revenue goals.
- Implemented sales strategies that increased client retention and team performance.
- Conducted performance reviews, training, budgeting, and operational oversight.
Sales & Marketing Consultant
2 Years 7 Months- Executed strategic marketing plans and business development initiatives.
- Conducted market research and secured high-value partnerships.
- Expanded market reach through new partnership channels and client acquisition efforts.
Education
Bachelor's Degree - Business Administration
Skills
Operations Management
Parking Operations
Client Relations
Vendor Management
Event Planning
Project Coordination
Team Leadership
Customer Service
Social Media Management
Email Marketing
Market Research
Reporting & Analytics
Certification
ServSafe Certification (Valid Aug 2023 – Aug 2028)
Timeline
Operations Manager
Refined Parking Solutions
11.2024 - CurrentRead More
Assistant Manager & Event Coordinator
Azotea Cantina
03.2021 - 01.2025Read More
Sales Manager
American Signature
08.2017 - 02.2021Read More
Sales & Marketing Consultant
Level One Marketing
03.2015 - 10.2017Read More
Johnson C. Smith University
Bachelor's Degree from Business Administration
Read More