Summary
Overview
Work History
Education
Skills
Websites
Community Service
Affiliations
Timeline
Generic

D'ONCEE’ WILLIAMS

Ft. Lauderdale,FL

Summary

Entrepreneurially minded business generalist with a passion for cross-functional growth. Versatile and proactive in navigating changing environments, skilled in strategic problem-solving, operations, and project execution. Ready to leverage agility and business acumen to drive meaningful results in any field.

Overview

4
4
years of professional experience

Work History

Business Development Specialist

A&D Mortgage
03.2025 - 08.2025
  • Prospected clients and brokers via cold calls to initiate new business opportunities, managed appropriately 40 calls a day.
  • Managed broker inquiries and processed refinance, purchase, and investment loan requests.
  • Followed up on loan opportunities (refinance, purchase, investment) to cultivate engagement.
  • Ensured precision and collaboration using MS Office and CRM tools to support customer service.

Check In Agent

SMS International Shore Operations
12.2023 - 01.2025
  • Welcomed cruise passengers and guided them through embarkation and disembarkation for a seamless experience.
  • Verified passports, visas, and travel documents; logged accurate information in system databases.
  • Assisted guests with directions, transfers, and questions, adapting swiftly to pier management needs.
  • Thrived in fast-paced, high-traffic environments, managing long hours on your feet and varying weather conditions.

Summer Sales Associate

Jonathan Reed's Uniforms
05.2023 - 10.2023
  • Greeted customers and provided expert advice on uniform sizing, styles, plaids, and quality—including embroidery and stitching details—to enhance confidence and satisfaction.
  • Processed both in-store and online orders, coordinating fittings, deliveries, and pickups to boost convenience and service excellence.
  • Maintained sales floor presentation through inventory organization, display replenishment, and tidiness during peak back-to-school season.
  • Tracked daily sales activity and prospecting in the POS system to assist management in monitoring performance.

Customer Service/Generalist Associate

Macy's
10.2021 - 01.2023
  • Delivered personalized customer service by greeting shoppers, listening to needs, recommending products, and managing returns and inquiries.
  • Processed in-store, online, and fulfillment transactions efficiently using POS/MPOS systems.
  • Maintained store standards through restocking, merchandising, floor recovery, inventory control, and markdowns.
  • Resolved customer issues and escalations professionally, upselling products to enhance loyalty.

Education

BBA - BUSINESS ADMINISTRATION AND MANAGEMENT concentration in Leadership

Florida Atlantic University
Boca Raton, FL
12.2024

Skills

  • Team Leader/Supervisory skills
  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Mortgage Processing & Lending Expertise
  • Social Media Marketing
  • Processing payments
  • Point of Sales operation

Community Service

Volunteer, VITAS Healthcare (Hospice & Palliative Care) Hollywood, FL  June 2022 - Present

Affiliations

Alpha Kappa Alpha Sorority, Incorporated

Timeline

Business Development Specialist

A&D Mortgage
03.2025 - 08.2025

Check In Agent

SMS International Shore Operations
12.2023 - 01.2025

Summer Sales Associate

Jonathan Reed's Uniforms
05.2023 - 10.2023

Customer Service/Generalist Associate

Macy's
10.2021 - 01.2023

BBA - BUSINESS ADMINISTRATION AND MANAGEMENT concentration in Leadership

Florida Atlantic University

Similar Profiles

CREATE PROFILE