Overview
Work History
Timeline
Generic

Dondi Pollera

Ship Bottom,NJ

Overview

44
44
years of professional experience

Work History

Service Manager

Contemporary Motor Cars
Little Silver, New Jersey
01.2023 - 09.2025
  • Managed service staff to ensure compliance with company policies and enhance customer satisfaction.
  • Provided technical support for hardware and software issues faced by customers.
  • Conducted root cause analysis on recurring customer problems to identify solutions.
  • Proposed modifications to project plans based on identified needs and challenges.

Service Manager

Mercedes Benz of Freehold
Freehodl, New Jersey
01.2015 - 01.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Provided technical support for hardware and software issues experienced by customers.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Proposed or approved modifications to project plans.

Assistant Service Manager

Mercedes Benz of Freehold
Freehold, New Jersey
01.2008 - 01.2015
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented quality control measures to uphold company standards.
  • Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
  • Motivated and supported employees to maintain low turnover.

Shop Foreman

Mercedes Benz of Freehold
Freehold, New Jersey
01.1990 - 01.2008
  • Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
  • Troubleshot and resolved complex mechanical issues.
  • Observed and monitored utilization of equipment.
  • Identified areas for improvement within the shop to increase efficiency levels.

Automotive Technician

Mercedes Benz of Freehold
Freehold, NJ
01.1982 - 01.1990
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.

Timeline

Service Manager

Contemporary Motor Cars
01.2023 - 09.2025

Service Manager

Mercedes Benz of Freehold
01.2015 - 01.2023

Assistant Service Manager

Mercedes Benz of Freehold
01.2008 - 01.2015

Shop Foreman

Mercedes Benz of Freehold
01.1990 - 01.2008

Automotive Technician

Mercedes Benz of Freehold
01.1982 - 01.1990

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Dondi Pollera