Dondre Haynes
East Orange,NJ
Summary
A safety-conscious and dedicated professional with a strong background in customer support, data collection, and field operations. Proven ability to deliver exceptional customer service, troubleshoot issues effectively, maintain accurate records, and communicate clearly with customers and team members.
Overview
14
14
years of professional experience
Work History
Delivery Driver
FedEx
Newark, New Jersey
12.2022 - Current
- Perform circle of saftey vehicle check
- Check brake pads
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Checked tires for proper inflation before leaving on each route.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Reported delays and accidents to stations using telephones or two-way radios.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Ensured accurate completion of all paperwork associated with deliveries.
- Navigated routes with relevant map programs and GPS systems.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Checked tires for proper inflation before leaving on each route.
- Utilized street maps to plan and determine most efficient routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Mail Carrier
USPS
Montclair, New Jersey
11.2019 - 09.2022
- Operated a vehicle in accordance with safety regulations.
- Performed regular maintenance checks on assigned vehicle.
- Recorded addresses, weights, and other information on outgoing mail.
- Conducted regular check-ins with supervisors throughout the day.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Reported any damaged or missing mail items to supervisor immediately.
- Delivered packages and letters to residential customers.
- Delivered various types of mail on routes according to strict timelines.
Warehouse Manager
Mark IV Transportation
Kearny, New Jersey
02.2016 - 09.2019
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Performed cycle counts to maintain accurate inventory records.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Noted and recorded receipt of materials on drivers' paperwork.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Operated an electric pallet jack in a fast-paced warehouse setting.
- Operated forklift to transport goods throughout warehouse.
Supervisor
Prad's Hardware
East Orange, New Jersey
02.2011 - 09.2016
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Worked closely with human resources to support employee management and organizational planning.
- Provided coaching and feedback on employee performance, encouraging professional development.
Education
GED -
East Orange Campus High School
East Orange, New Jersey06-2011
Skills
- Package scanning
- Commercial driving
- Delivery logging
- Problem-solving
- Decision-making
- Attention to detail
- Organizational skills
- Communication
- Analytical thinking
- Planning and organizing
- Multitasking
- Adaptability
Timeline
Delivery Driver
FedEx
12.2022 - Current
Mail Carrier
USPS
11.2019 - 09.2022
Warehouse Manager
Mark IV Transportation
02.2016 - 09.2019
Supervisor
Prad's Hardware
02.2011 - 09.2016
GED -
East Orange Campus High School