Dondrea Sims
McKinney,TX
Summary
Customer-oriented professional with a strong background in customer service. Delivers effective client support, fostering high customer satisfaction and loyalty. Key strengths include communication, problem-solving, and multitasking abilities. Committed to enhancing customer experiences through process improvements.
Overview
22
22
years of professional experience
Work History
Customer Service Representative and trainer
RealManage
Plano, Texas
04.2018 - 10.2025
- Received 60 to 70 incoming calls daily regarding homeowners accounts.
- Assisted the Community Association Managers with projects and daily tasks.
- Trained new customer service representatives on operating procedures and company services.
- Processed payments for homeowners accounts.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Lead Relief Clerk and trainer
QuikTrip
Plano, TX
09.2003 - 10.2018
- Processed customer transactions efficiently at high volume convenience stores.
- Trained new clerks on store policies, procedures, and customer service techniques to ensure consistent service quality.
- Maintained cleanliness and organization of the store shelves and displays.
- Assisted with job fairs to hire new recruits.
- Traveled to different store locations to fill-in for absent employees.
- Assisted customers with product inquiries and provided excellent service.
- Managed inventory levels and restocked items to maintain product availability and store presentation.
- Answered phones in a courteous manner while providing excellent customer service.
Rental Sales Agent
Dollar Thrifty Automotive Group
Dallas, TX
03.2008 - 10.2011
- Processed 50 vehicle rental reservations daily.
- Assisted customers with selecting rental vehicles that match their needs, budgets and preferences.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Educated customers on insurance options and rental policies thoroughly.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
- Drafted quotes, confirmed orders and managed returns and exchanges.
- Trained new agents on rental procedures and sales tactics.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
Education
Plano East Senior High School
Plano, TXSkills
- Team collaboration
- Administrative support
- Attention to detail
- Problem solving
- 10-key
- Call escalation
- Conflict resolution
Timeline
Customer Service Representative and trainer
RealManage
04.2018 - 10.2025
Rental Sales Agent
Dollar Thrifty Automotive Group
03.2008 - 10.2011
Lead Relief Clerk and trainer
QuikTrip
09.2003 - 10.2018
Plano East Senior High School