Genesy Heredia Severino
Vineland,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Trainer
Olive Garden Restaurant
Carolina, Puerto Rico
04.2021 - 08.2024
- Managed financial transactions effectively.
- Selected and current Ambassador of Olive Garden, Parque Escorial.
- Awarded twice the 'Wow Award' of an exemplary employee, in the category for 100% guest delight and the value 'Hospitaliano' (Hospitality).
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Created and implemented training for customer service reps to familiarize them with company policies, procedures, and products.
- Collaborated with different departments and stakeholders to provide clear and effective training sessions.
Summer Camp Counselor
The Salvation Army Vineland Corps.
Vineland, NJ
06.2019 - 08.2019
- Facilitated team-building exercises among different age groups of campers.
- Supervised and provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Actively listened, handled concerns quickly, and escalated major issues to management.
- Ensured that all rules were followed at the campgrounds.
- Collaborated with management and the leadership program, and suggested actionable, corrective action improvements.
- Assisted with meal preparation and served meals in an organized manner.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Provided first aid when needed, by established procedures.
Education
High School Diploma -
St Croix Central High School
Kingshill, VI06-2018
Some College (No Degree) - Early Childhood Special Education
Gannon University
Erie, PASkills
- Telephone Etiquette
- Team Collaboration
- Time Management
- Interpersonal Skills
- Disability Awareness
- Calm and Patient Demeanor
- Safe Food Handling
- Multitasking
Languages
Spanish
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Customer Service Representative Trainer
Olive Garden Restaurant
04.2021 - 08.2024
Summer Camp Counselor
The Salvation Army Vineland Corps.
06.2019 - 08.2019
High School Diploma -
St Croix Central High School
Some College (No Degree) - Early Childhood Special Education
Gannon University
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