DONEIL BENNETT
North Providence,RI
Summary
Graduating marketing senior with hands-on experience in hospitality operations, guest service, night audit, and customer-facing sales support. Background includes front desk operations, financial reconciliation, reservations, problem-solving, and identifying opportunities to support guest satisfaction and business goals. Seeking management or sales opportunities where operational reliability, communication, and business-minded thinking can add value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Coury Hospitality
Massachusetts
05.2025 - Current
- Managed overnight front desk and property operations in a hotel environment
- Completed system night audit and troubleshot issues to support accurate daily closeout
- Processed guest folios, reviewed transactions, and helped maintain billing accuracy
- Balanced room inventory and assisted with resolving overbooking-related issues
- Used Excel to calculate cash drops and support overnight reporting
- Responded to guest needs and resolved issues to maintain a positive guest experience
- Collaborated with team members to improve shift processes and support operational efficiency
- Identified potential sales opportunities and communicated relevant leads when appropriate
Night Auditor
Brandt Hospitality Group
Rhode Island
12.2022 - 05.2025
- Managed overnight front desk and property operations in a hotel environment
- Completed system night audit and troubleshot issues to support accurate daily closeout
- Processed guest folios, reviewed transactions, and helped maintain billing accuracy
- Balanced room inventory and assisted with resolving overbooking-related issues
- Used Excel to calculate cash drops and support overnight reporting
- Responded to guest needs and resolved issues to maintain a positive guest experience
- Collaborated with team members to improve shift processes and support operational efficiency
- Identified potential sales opportunities and communicated relevant leads when appropriate
Retail Sales Associate
Ocean State Job Lot
Providence, RI
08.2020 - 01.2023
- Assisted customers with purchases, product questions, and overall in-store service
- Supported cashiering functions and handled customer transactions accurately
- Helped convert customers into members of the store discount card program
- Assisted with stocking merchandise and maintaining organized product displays
- Supported inventory counts and general store operations
- Collaborated with team members to maintain service standards and daily workflow
Education
Bachelor of Science - Marketing
Rhode Island College
05-2026
Skills
- Hospitality Operations
- Guest Relations
- Front Desk Operations
- Night Audit
- Reservations
- Financial Reconciliation
- Customer Service
- Sales Support
- Microsoft Excel
- FOSSE
- MARSHA
- Staff Training
Certification
- HubSpot Social Media Marketing Certification
- Bloomberg Market Concepts (BMC)
Timeline
Night Auditor
Coury Hospitality
05.2025 - Current
Night Auditor
Brandt Hospitality Group
12.2022 - 05.2025
Retail Sales Associate
Ocean State Job Lot
08.2020 - 01.2023
Bachelor of Science - Marketing
Rhode Island College