Donelle Gradijan
Chandler,AZ
Summary
Well-rounded bartender dedicated to delivering an authentic hospitality experience to guests. Adept at multitasking and managing competing priorities with ease. Demonstrates expertise in crafting specialty cocktails and bringing creativity to menu development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server/Bartender
Tortilla Flat Saloon
2024.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender
Talking Stick Resort
2010.04 - 2024.01
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service
- Managed closing procedures
- Responsible for counting money, balancing tills and reconciling receipts at the end of a shift
- Talked easily with patrons to build rapport and earn repeat business
- Greeted and served guests in a friendly, positive manner
- Efficiently multitasked within fast-paced environment
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Banquet Bartender/Manager
Sunridge Canyon Golf Club
2001.10 - 2009.10
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up
- Hired and trained staff and new hires according to company policy and regulations
- Served food to over 100 customers per shift
- Totaled checks and used cash register to accept payment for services
- Monitored guest satisfaction level throughout entire duration
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
Education
GED -
State of Arizona
Phoenix, Arizona01.2010
Skills
Strong Work Ethic
Exceptional customer service
Conflict and Complaint Resolution
Teamwork and Professionalism
Event Coordination
New Hire Training
Certification
- Title 4 liquor certificate
- Az food handlers certificate
Timeline
Server/Bartender
Tortilla Flat Saloon
2024.03 - Current
Lead Bartender
Talking Stick Resort
2010.04 - 2024.01
Banquet Bartender/Manager
Sunridge Canyon Golf Club
2001.10 - 2009.10
GED -
State of Arizona
- Title 4 liquor certificate
- Az food handlers certificate
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