Donelle Kirk
Bloomfield,NE
Summary
Detail-oriented and dependable individual with experience in client services, documentation, and case support. Strong background in working with a diverse population, maintaining confidential records, and ensuring compliance with state and federal policies. Skilled in eligibility support, information verification, and case documentation.
Overview
10
10
years of professional experience
Work History
Independent Provider
DHHS – Department of Developmental Disabilities
04.2019 - Current
- Maintained accurate and detailed case documentation
- Reviewed service plans and ensured compliance
- Communicated with clients and teams
- Monitored and reported client changes
- Managed responsibilities and deadlines
- Ensured confidentiality (HIPAA)
Customer Service Representative
First National Bank of Omaha
12.2015 - 03.2019
- Verified customer and financial information
- Resolved discrepancies and applied policies
- Documented interactions
- Handled confidential information
- Managed high-volume workload
Education
Diploma - Office Technology
Northeast Community College
Norfolk, NE05.2000
Skills
Case Management & Documentation
Interviewing & Information Gathering
Verification of Income & Resources
Customer Service & Client Relations
Data Entry & Records Management
Confidentiality (HIPAA & State Guidelines)
Problem Solving & Critical Thinking
Microsoft Office (Word, Excel)
Timeline
Independent Provider
DHHS – Department of Developmental Disabilities
04.2019 - Current
Customer Service Representative
First National Bank of Omaha
12.2015 - 03.2019
Diploma - Office Technology
Northeast Community College