DONESHA CORNELIUS
Lee's Summit,US
Summary
Proven leader in operations management and strategic planning, with a track record of enhancing customer satisfaction and fostering strong client relationships at AT&T Broadband. Skilled in recruiting, training, and developing teams to drive continuous innovation and achieve results. Excelled in leveraging social media for brand growth, demonstrating exceptional problem-solving and communication abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Business Owner
Nesha & Handyman Cleaning Services
12.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Established a solid online presence through engaging social media content and responsive website design to reach a wider audience base effectively.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
Outbound-sales-representative
AT&T Broadband
01.2020 - 01.2023
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Conducted in-depth market research to understand competitor strategies and adjust sales tactics accordingly.
- Enhanced customer engagement through personalized follow-up calls, fostering stronger relationships.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Leveraged customer feedback to relay product improvement suggestions to the development team, driving continuous innovation and maintaining a competitive edge in the market.
- Improved sales process transparency by creating detailed documentation of sales stages and responsibilities.
Independent Contractor
Kansas City Star Newspaper
08.2005 - 05.2007
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Negotiated contracts with clients, to continue their business
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
Education
Health Information Management - Nursing Administration
Penn Valley Community College
Kansas City, United States05.2024
Skills
- Recruiting and training
- Operations Management
- Staff Training and Development
- Strategic Planning
Certification
- Licensed Medical Assistant - 05/2014
- Certified Certified Medication Technician - 09/2022
- Certified Certified Medication Aide/Insulin - 06/2016
- Certified Certified Nursing Assistant - 06/2016
Timeline
Outbound-sales-representative
AT&T Broadband
01.2020 - 01.2023
Independent Business Owner
Nesha & Handyman Cleaning Services
12.2019 - Current
Independent Contractor
Kansas City Star Newspaper
08.2005 - 05.2007
Health Information Management - Nursing Administration
Penn Valley Community College
- Licensed Medical Assistant - 05/2014
- Certified Certified Medication Technician - 09/2022
- Certified Certified Medication Aide/Insulin - 06/2016
- Certified Certified Nursing Assistant - 06/2016
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