Madison Lankford
Lee's Summit,MO
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Fresh Green
Lee's Summit, MO
03.2022 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Restaurant Hostess
Johhny's Tavern
Lee's Summit, MO
05.2021 - 02.2022
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Team Leader
SUBWAY®Restaurants
Lee's Summit, Missouri
01.2020 - 04.2021
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Restaurant Hostess
Smoke Brewing Co.
Lee's Summit, MO
07.2019 - 01.2020
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
Education
Associate of Arts - Business Management
Metropolitan Community College - Kansas City
Kansas City, MO05-2026
Skills
- Employee Scheduling
- Product and service knowledge
- Operations Management
- Task Delegation
- Recruiting and interviewing
- Staff Training and Development
- Compliance understanding
Timeline
Assistant Manager
Fresh Green
03.2022 - Current
Restaurant Hostess
Johhny's Tavern
05.2021 - 02.2022
Team Leader
SUBWAY®Restaurants
01.2020 - 04.2021
Restaurant Hostess
Smoke Brewing Co.
07.2019 - 01.2020
Associate of Arts - Business Management
Metropolitan Community College - Kansas City