Tracy Ballesteros

Assistant Manager

HD Supply

Lakeland

04.2017 - 08.2025

Assisted in coordinating daily operations and tasks for team members.
Supported management in executing strategic plans and company initiatives.
Participated in staff meetings to discuss team goals and project updates.
Handled scheduling and communication between departments to ensure workflow.
Maintained organized records of inventory and supplies for the department.
Collaborated with team members to improve customer service and satisfaction levels.
Provided training support for new employees on company policies and procedures.
Supervised daily operations including scheduling shifts, assigning duties.
Monitored employee attendance records, timekeeping, and payroll information.
Ensured compliance with safety regulations and company policies.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Resolved conflicts between team members in an effective manner.
Collaborated with management on developing strategic plans for achieving business goals.
Coordinated with other departments to ensure smooth flow of operations.
Organized training sessions for new hires to familiarize them with the workplace environment.
Conducted regular performance reviews for employees to identify areas of improvement.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality, and conformance.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Produced thorough, accurate and timely reports of project activities.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.