Donesha Hudson
Hallandale,FL
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Walgreens
Shift Leader
Hallandale, Florida
04.2024 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
Advanced Auto Parts
Cashier Customer Service
Miami FL, FL
04.2016 - 12.2024
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Store Manager
Simons Sportswear
Hallandale, FL
10.2014 - 01.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Some College (No Degree) - Biology
Florida Memorial University
Miami FLSkills
- Hourly shift management
- Store operations oversight
- Promotional planning
- Sales promotions
- Store displays
- Loss prevention
- Sales expertise
- Recruitment and hiring
- Team leadership
- Market analysis
- Friendly and positive
- Store opening and closing
Timeline
Walgreens
Shift Leader
04.2024 - Current
Advanced Auto Parts
Cashier Customer Service
04.2016 - 12.2024
Store Manager
Simons Sportswear
10.2014 - 01.2020
Some College (No Degree) - Biology
Florida Memorial University