Hi, I’m
DONETTA BARRETT
Membership Services
Durham,NC
Summary
Dedicated professional with a proactive approach and quick learning ability. Strong work ethic complemented by effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
24
years of professional experience
Work History
Blue Cross & Blue Shield of NCDurham, USA
Sr. Membership Professional
04.2012 - 01.2026
Job overview
- Received highest company award for leadership and exceptional service to customers.
- Managed enrollment for small group health option program, meeting departmental deadlines.
- Created job aids to ensure efficient and timely processing of group enrollments.
- Developed and updated procedures, policies, and standards for operational consistency.
- Monitored processes for shop to identify areas for streamlining.
- Analyzed, triaged, and resolved delinquent claim issues effectively.
- Provided informal management and training to team members on accurate processes.
- Assisted with training classes and maintained logs of activities and completed work.
Blue Cross & Blue Shield of NCDurham, USA
Enrollment Specialist
02.2008 - 04.2012
Job overview
- Screened and processed renewal groups
- Screened and processed new groups; work closely with agents to enroll new business
- Served as back-up for Support Specialist
- Reconciled billing statements
- Provided assistance for customers with special billing requests
- Discussed job performance problems with peers to identify causes and issues and worked to resolve those identified
Blue Cross & Blue Shield of NCDurham, USA
Mail Clerk
05.2006 - 02.2008
Job overview
- Received all incoming information for new and renewal business and distribute to appropriate areas
- Researched and track information that has been misreported
- Assisted agents with obtaining provisional rates for potential new clients
- Collected and log payments for groups via walk-in status or by mail and enter information into database.
- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Made copies of correspondence or other printed material.
- Opened, read, routed and distribute incoming mail or other materials and answer routine letters.
- Ordered and dispensed supplies.
Blue Cross & Blue Shield of NCDurham, USA
Support Specialist Level II
04.2002 - 05.2006
Job overview
- Supported the execution of daily operating activities
- Assisted field representative with obtaining necessary paperwork for enrollment of prospective small new business
- Assigned and distributed new groups to enrollment
- Maintained a spreadsheet for verification of funds received for enrollment
- Used computers for various applications, such as database management or word processing
- Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
Education
Durham Technical Community CollegeDurham, USADurham, NC
Associate of Applied Science from Accounting
05.2006
University Overview
Durham, USA
University Overview
Durham, USA
University Overview
Durham, USA
University Overview
Skills
- Customer service and support
- Phone switchboard operation
- Data entry and management
- Microsoft Office 365 proficiency
- Adaptability and flexibility
- Telephone etiquette
- Microsoft Word expertise
- Organizational skills
- Training and development
- Multitasking abilities
- Decision-making skills
- Analytical and critical thinking
- Time management strategies
Timeline
Sr. Membership Professional
Blue Cross & Blue Shield of NC
04.2012 - 01.2026
Enrollment Specialist
Blue Cross & Blue Shield of NC
02.2008 - 04.2012
Mail Clerk
Blue Cross & Blue Shield of NC
05.2006 - 02.2008
Support Specialist Level II
Blue Cross & Blue Shield of NC
04.2002 - 05.2006
Durham Technical Community College
Associate of Applied Science from Accounting