Donetta Roberts
CIBOLO,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable Escrow Officer with 30 years of various real estate and title industry experience. Well-versed in real estate contracts, lender policies and title requirements. Detail-oriented and thorough with excellent analytical and independent thinking skills.
Overview
6
6
years of professional experience
Work History
Escrow Officer
Fidelity National Title Insurance Company
01.2023 - 10.2023
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Developed and maintained relationships with customers, lenders and other third parties.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Branch Manager
First American Title Insurance Co
04.2018 - 01.2023
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Sourced vendors, built relationships, and negotiated prices.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Completed monthly profit and loss performance reports.
Education
Bachelor of Arts - Political Science And Government
The University of Texas At San Antonio
San Antonio, TX05.1996
Associate of Arts - Liberal Arts And Sciences
Del Mar College
Corpus Christi, TX05.1994
Skills
- Federal Laws
- Real Estate Industry Understanding
- Analytical and Critical Thinking
- Manage Complaints
- Oral and Written Comprehension
- Verify Agreements
- Contract Negotiation
- Project Management
- Vendor Sourcing
- Business Administration
- Complex Problem-Solving
- Time Management
- Microsoft Outlook
Accomplishments
- Supervised team of 4-15 staff members.
- Achieved increased production by 118% year to year by completing training and developing procedure for closing process with accuracy and efficiency.
Timeline
Escrow Officer
Fidelity National Title Insurance Company
01.2023 - 10.2023
Branch Manager
First American Title Insurance Co
04.2018 - 01.2023
Bachelor of Arts - Political Science And Government
The University of Texas At San Antonio
Associate of Arts - Liberal Arts And Sciences
Del Mar College