Krystal Cruz
South Jordan,UT
Summary
Passionate devoted to teaching children and young adults about faith and running smooth, secure programs. Brings good multitasking and communication skills to build fun and engaging environments.
Overview
16
16
years of professional experience
Work History
Commercial Escrow Officer
Fidelity National Title Insurance Company
09.2022 - Current
- Facilitate and close commercial escrow transactions with meticulous accuracy and timeliness
- Establish and maintain productive relationships with lenders, attorneys, and real estate agents
- Spearhead title research and clearance process, expertly identifying and resolving complex title defects
- Develop and implement tracking systems to streamline workflow and optimize efficiency
- Manage workflow, track turn times and deadlines, and maintain team organization.
- Oversaw issuance of checks, bills and statements, receipts and other documents to drive customer satisfaction.
Escrow Manager
North Star Title & Escrow
11.2020 - Current
- Ensured adherence to applicable laws and regulations
- Streamlined escrow processes to increase efficiency and reduce errors
- Resolved intricate escrow challenges while adhering to legal and regulatory criteria
- Supervised team of 5, providing training, mentoring, and performance feedback.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Escrow Manager
Homie Title
08.2019 - 11.2020
- Spearheaded the development and execution of an improved assistant process, resulting in increased efficiency and productivity
- Designed and implemented comprehensive training programs for new hires, equipping them with the necessary tools and knowledge to meet established goals
- Conducted and created in-depth training sessions for new hires
- Oversaw document processing tasks and tracking systems, ensuring contractual deadlines were met and all necessary documentation was completed in a timely manner
- Maintained strict compliance with all relevant industry standards and regulations.
Senior Escrow Assistant
Fidelity National Title Insurance Company
01.2019 - 08.2019
- Delivered exceptional customer service and maintained client relationships while adhering to CFPB guidelines and regulatory requirements
- Prepared legal documents, identified discrepancies and resolved issues to ensure compliance
- Managed multiple escrow accounts simultaneously to streamline the escrow process and secure client satisfaction
- Mentored and trained junior team members on escrow procedures and best practices.
Business Operations Manager
SPIVI Inc
11.2017 - 01.2019
- Provided strong leadership and guidance to a team of professionals, resulting in high engagement and productivity
- Developed and implemented business policies and procedures to ensure compliance with legal and regulatory requirements
- Performed bookkeeping activities, including invoicing, payment processing, reconciliation of banking transactions, and financial reporting.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Skills
- Customer Satisfaction
- Escrow Management
- Federal Laws
- Exceptional Customer Service
- Lender Relationship Management
- Real Estate Closing Assistance
- Commercial Property
- Closing Process Management
- Funds Disbursement
- Title Requirements
- Coordinate Events
- Team Leadership
Community Service
'21 - '22 Women's Council of Realtors Treasurer and Event Coordinator
Junior League - SLC Committee Member
ALS Golden West Chapter Committee Member
Timeline
Commercial Escrow Officer
Fidelity National Title Insurance Company
09.2022 - Current
Escrow Manager
North Star Title & Escrow
11.2020 - Current
Escrow Manager
Homie Title
08.2019 - 11.2020
Senior Escrow Assistant
Fidelity National Title Insurance Company
01.2019 - 08.2019
Business Operations Manager
SPIVI Inc
11.2017 - 01.2019
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