Work to build and maintain strong relationships with our customers
Communicate a variety of helpful tools to make our facilities successful with a reimbursement department, product support, on-line training and on-sight surgeon and staff training
Provide leadership for the overall operating performance of the business and develop new resources and new revenue streams
Evaluate operational processes and procedures, and develop strategies and implementation plans to improve and standardize all aspects of operations
Communicate directly with the President regarding Sales Management and Executive Team strategies
Monitor and administer financial program to maintain efficient, quality services
Manage all phases of production to ensure high-quality output in a timely manner including SOP’s and Regulations
Ensure the company complies conducts itself with integrity and is compliant with all regulations, legal and otherwise, which concern the operation of the company
Resilience is an implant company that provides a pathway to Regenerative Medicine utilizing placental tissue minimally manipulated allografts
These tissues contain many factors needed for wound healing, such as collagen, growth factors, amnio acids, carbohydrates, cytokines, cryo-fractured amniotic membrane and extra cellular matrix
Our allograft membrane is useful in a variety of surgical specialties including Orthopedics Surgery, Neuro Surgery, Spinal Surgery, General Surgery, Burn Specialist, Wound Specialist, Dental Surgery and Plastic Surgery.
Operations Manager Arizona/Colorado
Biomet Arizona
03.2014 - 04.2015
Manages and impacts $48 M in inventory and a sales territory generating $49 M between Arizona and Colorado
Responsible for developing solutions to problems utilizing existing tools as well as researching and implementing new technologies when necessary
Work directly with the Sales Management team to maximize profitability by effectively utilizing company resources to coincide with current forecasted sales and keep operational costs at a level to satisfy company budgeting.
Sales Administrator/ Field Inventory Supervisor
Smith-Nephew Orthopedics
07.2011 - 04.2014
Directly manages and impacts $5-$15M implant inventory, $500K-$1.5M in instrument sets
Operates in a sales territory generating $8 to $20M in net sales
Assigns and supervises the work flow of the logistics and inventory process in the district office
Responsible for the day to day supervision of the OSC Specialists and Inventory Specialists in the district office and for the performance management process regarding assigned employees
Also responsible for the hiring and firing of logistics employees as needed
Provide training for new Sales Representatives, Logistics, OSC and Inventory Specialists.
Sales Operations Manager
DePuy Johnson & JOHNSON (Inter-Tech Orthopedics)
10.2000 - 04.2011
As a committed manager for a major distributor of DePuy/Johnson & Johnson products, responsible for providing day-to-day customer support to hospitals
Served as a dedicated liaison between 35 sales representatives and multiple hospitals in Arizona
Provided training and mentorship for sales representatives on how to provide proper responses to customer inquiries
Conducted thorough accurate research of customer pricing and contract issues with corporate officials
Provided exceptional customer service in order to meet product needs of internal hospital employees, physicians, and sales representatives, including trauma surgery needs
Conducted daily professional interaction with a variety of customers through the telephone in order to determine their distinct needs
Managed distributor inventory and ordering new equipment.