Dongwon Ha
Anahiem,CA
Summary
Dedicated team leader with a strong focus on customer service and cash handling. Proven ability to motivate teams and resolve issues effectively, ensuring high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Shift Leader
Ding Tea
5620 E Santa Ana Canyon Rd, Anaheim, CA 92807
12.2025 - 03.2026
- Supervised team operations to ensure efficient service delivery during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Baristia
Ding Tea
5620 E Santa Ana Canyon Rd, Anaheim, CA 92807
08.2025 - 12.2025
- Maintained the cleanliness and organization of workstations to ensure efficient service.
- Assisted customers with menu selections, enhancing overall experience and satisfaction.
- Handled cash transactions accurately while ensuring proper register balance.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Education
High School Diploma -
Canyon High School
220 S Imperial Hwy, Anaheim, CA 9280706-2025
Associates - Business Administration
Santiago Canyon College
Orange, CA06-2027
Associates - Economics
Santiago Canyon College
Orange, CA06-2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Creative problem solving
- Goal setting and tracking
- Team collaboration and leadership
Languages
English
Korean
Interests
- Fashion and Style
- Building Model Kits
- Playing Instruments: Bass, Electric Guitar
- Cars
- Entrepreneurship
Timeline
Shift Leader
Ding Tea
12.2025 - 03.2026
Baristia
Ding Tea
08.2025 - 12.2025
High School Diploma -
Canyon High School
Associates - Business Administration
Santiago Canyon College
Associates - Economics
Santiago Canyon College