Donia Moustafa
Revere,MA
Summary
Energetic and organized individual with strong communication and problem-solving skills. Deep understanding of operations and customer service principles coupled with proficiency in project coordination and time management.
Overview
3
3
years of professional experience
Work History
Operations Coordinator
EZE, LLC
Nashua, NH
03.2023 - 01.2026
- Managed scheduling and resources for daily orders to ensure timely delivery of goods and services.
- Coordinated packing and shipment of products while tracking deliveries and updating order status in the system.
- Maintained accurate inventory records by updating stock levels after order fulfillment and returns.
- Investigated and resolved order discrepancies, shipping delays, and customer complaints to ensure smooth operations.
- Responded to customer inquiries via email, chat, or support platforms, providing accurate information about products, orders, and company policies.
- Maintained high customer satisfaction by providing prompt, professional, and solution-oriented support.
Education
Bachelor of Science - Health Science
Rivier University
Nashua, NH05-2028
Skills
- Scheduling management
- Inventory Control
- Critical thinking
- Warehouse operations
- Teamwork and collaboration
- Budgeting and cost control strategies
- Cost reduction
- Customer service
- Documentation
- Data entry
Timeline
Operations Coordinator
EZE, LLC
03.2023 - 01.2026
Bachelor of Science - Health Science
Rivier University