Donika Kemp
Davenport,FL
Summary
Professional vacation planning specialist with proven track record in delivering tailored travel experiences. Adept at coordinating complex itineraries, managing client expectations, and ensuring seamless travel arrangements. Strong focus on team collaboration and achieving results, with ability to adapt to changing needs. Highly skilled in customer service, time management, and destination knowledge. Reliable and flexible, ensuring every client enjoys memorable vacation.
Overview
13
13
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Line
10.2016 - Current
- Promote cruise sales by initiating telephone calls, acting on leads and/or prospects
- Present cruise products and make travel recommendations
- Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals
- Maintain a customer contact database of new and existing accounts to close sales
- Participate in mandatory training and meetings to stay current with knowledge of products to present cruise product features, benefits and pricing
- Perform other job-related functions as assigned
- Acquired a large database through referrals and building rapport with over 20,000 clients
- Exceeds monthly status goal and finished Top 15 in the company in 2023
- Consistently finishing in the Top 20% of the Outbound Sales Department for the past 6 years.
- Selected to be a part of the Anchors Program which is a mentorship program to assist new hires
Cruise Sales Representative
Royal Seas Cruises
01.2016 - 10.2016
- Sales Representative that promotes vacation packages to consumers from inbound and outbound calls on a dialer system
- Responsible for explaining and convincing prospective customers about the benefits of Royal Seas Cruise line products and convincing them to sit through a time share presentation
- Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to close the sale and meet/exceed revenue goals
- Acquires in depth industry and company knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities
- Exceeds weekly individual quota
- Recognized by the Sales Director as being the #1 sales representative for five consecutive months since March 2016
Independent Sales Representative
Ebay
05.2015 - 12.2015
- Aggressive Sales Representative that works independently
- Ships merchandise to customers and follow-up to ensure customer satisfaction
- Updated and uploaded product pictures to client website and was responsible for describing the product so that it would be enticing to purchase
- Innovative sales representative with a niche for selling and increasing business sales
- Ability to persuade and sell products grossing over $10,000 daily for the business which resulted in getting a raise in 3 weeks
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Senior Paralegal/Litigation
Elizabeth Wellborn, P.A.
01.2013 - 05.2015
- Manage 700+ client files and related processing associated with trials and client services
- Schedule depositions, mediations and Conciliations conferences
- Request documents and witnesses pertaining to trials, depositions and conciliation conferences
- Accelerate attorney trial readiness, reviewing court files and preparing hearing packages (notice of hearings, motions for summary judgment, drops, defaults, Affidavits, Discovery responses, Motion to Substitute Party Plaintiff)
- Correspond with Judicial Assistants, Case Managers, Defense counsel and Client Managers
- E-file/e-serve executed documents
- Examine foreclosure title reports, and amended complaints, drafting documents and tracking execution statuses
- Embraced opportunity to take on workload of 3 former staff that handled 3 attorneys after downsizing; acknowledged for quality work and highly regarded for anticipating demand and excelling under pressure
- Achieved goal of setting more than 60 trials in a 1-month period thus generating over $180k
- Introduced systems to track process/stage of drops/defaults and Notice of Readiness, rapidly improving case turnover timeframes
Litigation Paralegal
Kahane & Associates, P.A.
06.2011 - 01.2013
- Manage 300+ client files for multistate foreclosure, bankruptcy and modification
- Draft discovery responses to Request for Production, Request for Admissions and Interrogatories, gather and redact origination documents for attorney to respond
- Prepare pleading documents for accuracy and presentation at court proceedings
- Prepare hearing packages and coordinate travel arrangements for attorneys
- Update clients daily through the client system and upload discovery documents
- Excelled in moving stale cases to Judgment swiftly and efficiently which resulted in being assigned the largest client in the company
Education
Business Certification -
Broward College
Fort Lauderdale, FL06.2018
Skills
- Inside/ outside telephone sales
- Presentation skills
- Closing skills
- Time management
- Organization
- Multitasking
- Problem-solving
- Exceptional communication
- Strong negotiation
- Interpersonal communications
Technologyskills
- MS Word
- Excel
- Outlook
- Adobe Acrobat
- Lender Processing Servicer
- EFannieMae
- Lenstar
- Vendorscape
- MLS
- Case Aware
- CMS
- ProLaw
- Perfect Practice
- Time Matters
- Real Resolution
- Westlaw
- LexisNexis
- Accurint
- Pacer
- Landsafe
Timeline
Personal Vacation Planner
Carnival Cruise Line
10.2016 - Current
Cruise Sales Representative
Royal Seas Cruises
01.2016 - 10.2016
Independent Sales Representative
Ebay
05.2015 - 12.2015
Senior Paralegal/Litigation
Elizabeth Wellborn, P.A.
01.2013 - 05.2015
Litigation Paralegal
Kahane & Associates, P.A.
06.2011 - 01.2013
Business Certification -
Broward College
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