Donika Maxhuni

• Assisted sales team with product demonstrations and presentations.
• Reviewed sales contracts for accuracy prior to submitting them for approval.
• Responded promptly to inquiries from customers regarding product features or services offered.
• Developed strong relationships with existing customers through regular follow-up calls and emails.
• Collaborated with marketing department to develop effective sales materials and campaigns.
• Analyzed data from customer surveys to assess customer satisfaction levels.
• Performed administrative tasks such as data entry, filing documents.

Respond to customer technical and service enquiries via phone, email and chat that will include such tasks as: account lookup, navigation, access extensions and/or adjustments, and queries related to order entry, purchase history, web store, general updates such as address changes and support product lines including thePoint/Solution Sites, CoursePoint, CoursePoint+, Nursing Concepts, DocuCare, eBooks, Learning Management Systems, Nursing Education products, PassPoint, and vSim.

• Utilize electronic systems to ensure that all inquiries and customer contacts are logged as they occur.

• Guide existing and new customers in the full use and implementation of software and database features.

• Participate in projects to manage the rollout to customers of new releases, and new features

• Manage information flow ensuring that enhancement requests, bugs, and other product issues are communicated.

• Manage relationships with key stakeholders, including product managers, developers, customers, and sales representatives

• Meet and exceed customer expectations.

• Meet and exceed established quality guidelines

• Meet and exceed established attendance policy

• Provide ongoing technical training of customers, administrators, and partners, on all relevant products, user interfaces and administrative tools.

• Operated mail processing equipment and manually sorted mail.
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
• Received, sorted and organized incoming letters and packages.
• Organized and monitored mail supplies and general office supplies for mailroom.
• Operated photocopier to print, collate and fold documents.
• Identified undeliverable mail and applied markups to return to sender.
• Scheduled pickups for outgoing parcels with external mail delivery services.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped with purchases and signed customers up for rewards program.
• Operated cash register or POS system to receive payment by cash, check and credit card.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed refunds for worn, damaged and broken merchandise.
• Delivered high level of customer service to patrons using active listening and engagement skills.

• Collected payments and provided accurate change.
• Maintained calm demeanor during high-volume periods and special events.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Described menu items to customers and suggested products based on stated preferences.
• Supported highest standards of conduct and service to support company reputation.