Omer Carrothers
Salt Lake City
Summary
Senior sales support associate with strong expertise in order processing and after-sales support. Demonstrated success in improving customer loyalty and satisfaction through effective problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Senior Sales Support Associate
Ferguson
Salt Lake City
04.2021 - Current
- Processed customer orders, exchanges, and returns while providing timely updates on progress.
- Coordinated resolutions for complex issues by following up with sales teams and customers, improving communication and collaboration.
- Engaged with vendors to resolve product availability issues, ensuring timely delivery and customer satisfaction.
- Provided after-sales support by addressing customer concerns, contributing to enhanced customer loyalty and retention.
- Developed strong relationships with existing customers through regular follow-up communication.
- Maintained accurate records of customer interactions and transactions to ensure data integrity.
- Answered a high volume of calls in a fast-paced environment to support diverse sales needs.
Warehouse Associate
Amazon
Salt Lake City
08.2020 - 04.2021
- Maintained accurate inventory records through manual and computerized systems.
- Supported inventory management by labeling and tracking stock levels to maintain organization.
- Performed cycle counts to ensure inventory accuracy.
- Updated inventory and production information using warehouse management systems.
- Followed safety protocols to minimize risks during warehouse operations.
- Participated in training sessions for new associates on warehouse procedures.
- Communicated effectively with team members regarding work assignments.
- Fostered positive relationships with internal staff while delivering excellent customer service.
Customer Experience Leader
Carhartt
Murray
02.2019 - 08.2020
- Led training sessions to improve product knowledge and service skills across team.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Coached and guided customer service teams to elevate service quality.
- Enhanced knowledge base and FAQs to improve customer self-service experience.
- Trained new customer service staff on best practices and company policies.
- Maintained ongoing improvement of product knowledge to optimize service delivery and meet sales targets.
- Assisted customers with price checks, heavy item handling, and various inquiries.
- Exceeded established service goals through effective use of customer service techniques and employee management strategies.
Education
Some College (No Degree) - Radio And Television Broadcasting
Gulf Coast College
Panama City, FLSome College (No Degree) - Fine Arts
Troy State University
Troy, ALSkills
- Salesforce proficiency and product knowledge
- Customer relationship management
- Order processing and inventory management
- Sales coordination and problem solving
- Data entry and after-sales support
- Customer engagement and relationship building
- Team collaboration and leadership
- Conflict resolution and strong organization
- Training development
Timeline
Senior Sales Support Associate
Ferguson
04.2021 - Current
Warehouse Associate
Amazon
08.2020 - 04.2021
Customer Experience Leader
Carhartt
02.2019 - 08.2020
Some College (No Degree) - Radio And Television Broadcasting
Gulf Coast College
Some College (No Degree) - Fine Arts
Troy State University